Rent The Runway Customer Support Associate Interview Questions
& Process
Real candidates share what happened, how many rounds they had,
and how the experience turned out.
Based on 24 interview experiences · FREE TO READ
Candidate interview experiences
First-hand accounts from people who interviewed at Rent The Runway.
Rent The Runway
Customer Experience Associate
Entry Average Positive experience No offer 4 rounds
Interview process
Take home Technical screen Recruiter call Onsite
Interview formats
Behavioral Technical
The interview process was very efficient and professional. I submitted my application/cover letter/resume via their hiring portal and received a message to answer a customer service scenario via email the next day. I then received a link to an automated video interview on the same day. Two days after my video interview, I was contacted by their recruiter for a Zoom interview which was supposed to be the first of two Zoom interviews (their process). Just a heads up to future applicants, I was told that there is a leave/vacation blackout date for the first 90 days. My plans did not allow me to comply with that requirement which is probably one of the reasons why I didn't move forward in the interview process.
Confirmed questions6 questions
- What is your definition of customer experience?
- Describe how you'd assist a customer whose dress delivery is late for an out-of-town wedding.
- How would you explain Rent the Runway to a potential customer?
Rent The Runway
Customer Experience Associate
Entry Easy Negative experience No offer 2 rounds
Interview process
Take home Phone screen
Interview formats
Technical Behavioral
So I had to do this online thing first with a few questions. One was about how I'd answer an email and another was choosing between some policies. I felt good about that part. Then, I had to do this video interview thing where I could record it anytime. I was kinda worried about it cause I'm better talking to people face-to-face, you know? And yeah, it was tough. Only three questions, and even though I thought I knew them, I totally messed up. They let me re-record a few times, which I did, but it was hard to focus on the job and the questions when I was staring at myself and worrying about how I'd look in these short answers. Two questions had a 45-second limit and the last one had a minute. I really hope I don't have to do this kind of interview ever again. I'd much rather talk to a real person. Not sure if this will hurt my chances. I'll update if I get an offer.
Confirmed questions3 questions
- Why RTR? What is customer experience to you? Pick one of our core values and explain why it resonates with you.
- Why do you want to work for RTR, and what does customer experience mean to you? Also, select one of our core values and tell us why it speaks to you.
- Tell us why you want to work for RTR, what customer experience means to you, and pick a core value of ours and explain why it speaks to you.
Rent The Runway
Customer Experience Associate
Entry Average Negative experience No offer 4 rounds
Interview process
Take home Phone screen Recruiter call Technical screen
Interview formats
Behavioral Technical Presentation
The whole thing took 1.5 months, which felt way too long since not everyone even got an offer. It was super frustrating to get to the final step and then be told I wasn't moving forward. After applying, I got an email asking me to respond to a customer email and pick a core value to discuss. Then, I got a snail mail asking for video submissions where they asked about 5 questions and I had to record myself answering each one. After that, I spoke with a recruiter about the job logistics. The last step was a zoom interview with a team lead.
Confirmed questions4 questions
- Tell me about a time you fixed a problem caused by a coworker.
- How would you manage when you have many tasks to do?
- Can you share an instance where you disagreed with your manager?
Rent The Runway Customer Support Associate Interview Questions
Quoted word for word from Rent The Runway interview reports.
“Given a customer's simple black dress, how would you suggest styling it for a wedding?”
Read reports →“If a customer wants to return a dress due to incorrect sizing and exchange it for a different size, how would you handle their request according to our return policy?”
Read reports →“What would you do if a customer didn't get their dress before a wedding?”
Read reports →“How would you explain Rent the Runway to a potential customer?”
Read reports →“How would you respond to a customer email inquiring about international shipping options?”
Read report →“Describe how you'd assist a customer whose dress delivery is late for an out-of-town wedding.”
Read report →“Can you draft an email to a customer inquiring about international shipping?”
Read report →“Given a specific customer scenario, which policy would you select as the most appropriate solution?”
Read report →“How would you introduce RTR to a customer who wants to know more?”
Read report →Formats, difficulty and experience
Across all 24 Rent The Runway interview reports.