Rent-A-Center Customer Support Representative Interview Questions
& Process
Real candidates share what happened, how many rounds they had,
and how the experience turned out.
Based on 14 interview experiences · FREE TO READ
Candidate interview experiences
First-hand accounts from people who interviewed at Rent-A-Center.
Rent-A-Center
Customer Service Representative
Entry Easy Positive experience Accept offer 2 rounds
Interview process
Recruiter call Background check
Interview formats
Behavioral
I applied online and after about a month, I got a call for an interview. It was at a different location than the store I'd be working at, but it wasn't too far. The interview itself was pretty fast and easy. They went over the salary, the hours, and what the next steps would be. Once I got home, I saw an email for the background check consent, which I filled out, and instructions for where to go for a drug test.
Confirmed questions1 question
- Imagine a customer hasn't paid for items, specifically beds for her kids, in months. When you call her about it, she says she can't afford them and that if she returns the beds, her children will have nowhere to sleep. How would you handle this?
Rent-A-Center
Customer Service Representative
Entry Easy Positive experience Accept offer 2 rounds
Interview process
Recruiter call Phone screen Presentation Background check Offer
Interview formats
Behavioral Technical Presentation
Got a call from the Store Manager. Normally you'd interview with the District Manager first, but my experience was the other way around. After the initial interview, the next step is with the Store Manager. If you pass that, you'll shadow for 4 hours and then go through a week of training.
Confirmed questions3 questions
- Can you introduce yourself?
- What are your strengths in sales and customer service?
- How would you present yourself and your qualifications?
Rent-A-Center
Customer Service Representative
Entry Difficult Negative experience No offer 1 round
Interview process
Recruiter call
Interview formats
Behavioral Technical
The interview was scheduled for 12pm their time, which is 7am my time. I waited and emailed, and then the rep called me at 8:15am my time saying they thought 7am was too early so they called later. I was already committed to the 7am interview time, which was frustrating.
Confirmed questions2 questions
- Are you able to perform physically demanding tasks like carrying couches and dressers onto a truck and into a customer's home for 90% of the day?
- Could you share a memorable customer service experience?
Rent-A-Center Customer Support Representative Interview Questions
Quoted word for word from Rent-A-Center interview reports.
“Imagine a customer hasn't paid for items, specifically beds for her kids, in months. When you call her about it, she says she can't afford them and that if she returns the beds, her children will have nowhere to sleep. How would you handle this?”
Read reports →“Can you try to sell me this pen?”
Read reports →“Are you able to lift heavy items?”
Read reports →“Do you have any disabilities?”
Read reports →“What pay are you looking for?”
Read report →“Are you interested in continuing your education?”
Read report →“Are you able to perform physically demanding tasks like carrying couches and dressers onto a truck and into a customer's home for 90% of the day?”
Read report →“How would you deal with an angry customer?”
Read report →“Would you be alright with making follow-up calls to customers?”
Read report →Formats, difficulty and experience
Across all 14 Rent-A-Center interview reports.