Regus Client Services Interview Questions
& Process
Real candidates share what happened, how many rounds they had,
and how the experience turned out.
Based on 10 interview experiences · FREE TO READ
Candidate interview experiences
First-hand accounts from people who interviewed at Regus.
Regus
Client Service Representative
Senior Average Positive experience Accept offer 3 rounds
Interview process
Recruiter call Technical screen Onsite
Interview formats
Behavioral Technical
Before the interview, you should research Regus to understand their unique business, products, and services. Check out their website to get a clear picture of what they offer.
Confirmed questions1 question
- Tell me about a past workplace issue you encountered and how you resolved it.
Regus
Client Service Representative
Entry Average Negative experience No offer 1 round
Interview process
Recruiter call Onsite Offer
Interview formats
Behavioral Behavioral
First, I checked in with the receptionist and had to complete some forms. Then, the interviewer came and took me to a room. She asked me a bunch of scripted questions about times I provided great customer service or dealt with an upset customer. She also asked me what I knew about the company and why I was interested in the role. It was a bit confusing because when she first told me about the job over the phone, she said it was full-time, but then during the interview, she mentioned it was actually part-time.
Confirmed questions5 questions
- Can you share an instance where you managed an angry customer? Describe your approach and the result.
- Describe a situation where you provided outstanding customer service.
- Tell me about a time you had to deal with a difficult or unhappy customer.
Regus
Client Service Representative
Entry Average Positive experience Accept offer 2 rounds
Interview process
Recruiter call Phone screen Onsite Background check Offer
Interview formats
Behavioral Technical Presentation
First, there was a phone interview, then a face-to-face meeting with the General Manager that lasted about 20 minutes. She asked me a bunch of questions about my background, what I'm good at and not so good at. They also wanted to know about my customer service background and if I'm comfortable trying to sell more services. After the interview, I got a tour of the place and met some team members, and they invited me back for another interview. The last interview was supposed to be with the Area Director in person, but it ended up being a call instead. She asked a lot of the same questions as before, but dug a little deeper.
Confirmed questions1 question
- If you're covering the front desk and a guest arrives to check in, a call comes in, and a courier needs a signature for package delivery, what is your course of action?
Regus Client Services Interview Questions
Quoted word for word from Regus interview reports.
“If you had a drawer filled with socks, how would you organize it?”
Read reports →“What would you do if a client was yelling and upset in the lobby?”
Read reports →“If you're covering the front desk and a guest arrives to check in, a call comes in, and a courier needs a signature for package delivery, what is your course of action?”
Read reports →“What information do you have about our company?”
Read reports →“Share an experience dealing with an upset customer and how you resolved it.”
Read report →“Tell me about a time you had to deal with a difficult or unhappy customer.”
Read report →“Describe a situation where you provided outstanding customer service.”
Read report →“Can you share an instance where a customer interaction didn't go as planned and what the result was?”
Read report →“Describe a typical workday in this role.”
Read report →Formats, difficulty and experience
Across all 10 Regus interview reports.