RDI Customer Support Representative Interview Questions
& Process
Real candidates share what happened, how many rounds they had,
and how the experience turned out.
Based on 12 interview experiences · FREE TO READ
Candidate interview experiences
First-hand accounts from people who interviewed at RDI.
RDI
Customer Service Representative
Entry Easy Negative experience Accept offer 1 round
Interview process
Recruiter call Offer
Interview formats
Behavioral
They explained the role, you have to immediately accept the role when offered otherwise you may miss out. Was very fast paced and fast turnaround also so that kind of says something.
Confirmed questions1 question
- Can you tell me about yourself?
RDI
Customer Service Representative
Entry Easy Positive experience Accept offer 2 rounds
Interview process
Group Recruiter call Presentation Background check
Interview formats
Group Behavioral Presentation
We had a group interview with about 10 people at a round table. We filled out paperwork and listened to details about the job and company, and answered some questions. Then we watched a video about the company's policies and procedures. After that, I gave an introduction and we went on a site tour. Finally, I met with the HR director and the talent acquisition coordinator.
Confirmed questions4 questions
- If you could be any animal, which would you pick and why? Please explain your reasoning.
- Which song do you feel represents your life?
- What makes you believe you are qualified for this role?
RDI
Customer Service Representative
Entry Easy Positive experience Accept offer 2 rounds
Interview process
Recruiter call Group Offer
Interview formats
Behavioral Group
An HR person called me and asked some basic questions, and we set up an interview for that week. It was a group interview with about 5 other candidates, and the same HR person interviewed us. They were hiring for the same position for the busy holiday season, with multiple openings. We all got asked the same questions. After it was done, she said she'd call us. A few days later, she called to offer me the job, I accepted, and started training the following week.
Confirmed questions2 questions
- Tell me about your customer service experience?
- How would you deal with a difficult customer?
RDI Customer Support Representative Interview Questions
Quoted word for word from RDI interview reports.
“If you had the ability to be a superhero, who would you choose to be?”
Read reports →“Which song do you feel represents your life?”
Read reports →“What would you do if someone called in about an issue and got angry on the phone?”
Read reports →“If you could be any animal, which would you pick and why? Please explain your reasoning.”
Read reports →“How do you cope when things get hectic?”
Read report →“Could you describe the qualities that are essential for a successful sales agent?”
Read report →“Can you handle a lot of calls coming in?”
Read report →“Tell me about something you've achieved that makes you proud.”
Read report →“What is your motivation?”
Read report →Formats, difficulty and experience
Across all 12 RDI interview reports.