Raptor Technologies Customer Success Manager Interview Questions
& Process

It was ghosted. The first round with the recruiter was pretty standard. They asked situational questions about my experience and skills. I was then emailed to move forward to the next round. After submitting my availability multiple times, I did not hear back.

I had a phone screening with a recruiter, then spoke with the hiring manager. I was told there was one more interview with the department director and then a final interview with either a C-Suite employee or the team I would be working with. The whole experience was great; you could tell the company really values its employees and they enjoy their jobs and workplace. I had a really good experience in both the initial interviews and was excited to hear back. Unfortunately, they ghost candidates they aren't moving forward with, which left a bad taste. I followed up a week after my second interview and didn't get a response, even to that email. I get that the HR department might be small, but it's disappointing to put so much effort into a company and their interview process and not get that effort back. I found out I wasn't selected when the position reappeared on LinkedIn.

The interview process was smooth and was scheduled quickly. I had a phone interview with HR, and then a video interview with the manager over the position. Next, I was to have an interview with employees holding the same position I was applying for. I was told I would have a total of 4-5 interviews. I respect that they want to make sure you are a good fit for them and that you feel you understand the role and company thoroughly. I declined to continue the interview process because I decided to go in a different direction. This role is demanding and needs a person that is fully committed. The CSM role I was interviewing for oversaw 180 accounts.