Rappi Customer Support Representative Interview Questions
& Process
Real candidates share what happened, how many rounds they had,
and how the experience turned out.
Based on 7 interview experiences · FREE TO READ
Candidate interview experiences
First-hand accounts from people who interviewed at Rappi.
Rappi
Customer Service Representative
Entry Difficult Negative experience No offer 2 rounds
Interview process
Recruiter call Technical screen
Interview formats
Behavioral Technical
The hiring process was quite slow, taking almost 5 hours. The interviewer wasn't the team lead but an assistant who seemed uninterested, looking around and not showing engagement. This made me uncomfortable and nervous, hindering my ability to express myself well. I noticed that candidates interviewed by the actual lead advanced to the next stage, while those interviewed by the assistant, like myself, did not. Also, priority wasn't given to those actively seeking jobs via the app; many people (around 30) had the app uninstalled and were contacted through other means like MSN or WhatsApp, leading to many candidates being invited for just two available positions.
Confirmed questions2 questions
- Tell me about a time you had to overcome a challenge at work.
- Are you familiar with Rappi?
Rappi
Customer Service Agent
Entry Average Positive experience Accept offer 4 rounds
Interview process
Recruiter call Take home Group Phone screen Offer
Interview formats
Behavioral Technical Group Case
It was a cool and relaxed process, done over two days. On the first day, I met with the employment agency staff. They talked a bit about the company and asked us to introduce ourselves, sharing our experiences, what we enjoy doing in our free time, and a memorable work situation. After that, the selected candidates had to complete three online tests: math, Portuguese, and computer skills. They were pretty basic and easy. Then, we had a group dynamic with an HR person from Rappi. We did a quick intro, then got split into groups for a negotiation simulation. The last phase, also on the same day as the dynamic, involved an individual interview for those who passed. We got the email response the next day.
Confirmed questions1 question
- Dizem que sou
Rappi
Customer Service Agent
Entry Average Neutral experience No offer 1 round
Interview process
Recruiter call
Interview formats
Behavioral
Acredito que a intenção deles era divulgar a marca. A pessoa ficou horas falando do quão boa a empresa é no mercado comercial, pedindo para que instalássemos o app da empresa. São informações que, ao meu ponto de vista, deveriam ser ditas na integração. Fiquei com muita dúvida se estavam em busca de funcionários ou clientes.
Confirmed questions4 questions
- Eles perguntaram seu nome?
- Perguntaram sobre sua formação?
- Perguntaram o que você gosta de fazer?
Rappi Customer Support Representative Interview Questions
Quoted word for word from Rappi interview reports.
“Are you familiar with Rappi?”
Read reports →“How would you handle a situation with a damaged product where neither party was at fault?”
Read reports →“What makes you the right candidate for this role?”
Read reports →“Given your previous experience working in person, would you be comfortable handling customer interactions via chat and email?”
Read reports →“Tell me about a time you had to overcome a challenge at work.”
Read report →Formats, difficulty and experience
Across all 7 Rappi interview reports.