RAC Customer Support Representative Interview Questions
& Process
Real candidates share what happened, how many rounds they had,
and how the experience turned out.
Based on 8 interview experiences · FREE TO READ
Candidate interview experiences
First-hand accounts from people who interviewed at RAC.
RAC
Customer Service Representative
Entry Average Negative experience No offer 2 rounds
Interview process
Group Recruiter call
Interview formats
Group Technical
It was a group interview, which itself was ok, however I didnt ever hear back. I found it was a waste of time with no feedback, because of this I personally wouldn’t recommend.
Confirmed questions2 questions
- Describe your experience in a general group setting.
- How would you handle a practice call without any prior training?
RAC
Customer Solutions Specialist
Entry Average Positive experience Accept offer 2 rounds
Interview process
Recruiter call Onsite Offer
Interview formats
Behavioral
I applied for a flexible contract role that required availability between 6 am and midnight. Although I had an interview, I didn't get the job because I couldn't commit to working until 8:30 am. They were professional and upfront during the interview. I was offered a second interview for a different role. The contracts are only for 6 months, which they consider probation, but it seems they don't typically retain employees after this period. My current contract is up in May, so we'll see what happens.
Confirmed questions4 questions
- Was becoming a manager something you aimed for in the future?
- What are your thoughts on policies and procedures?
- How would you handle a conflict with a coworker?
RAC
Customer Service Representative
Entry Average Positive experience No offer 2 rounds
Interview process
Recruiter call Onsite
Interview formats
Behavioral Technical Other
I applied directly with the company, no response at all. I applied through an agency ad on Indeed, got called right away and sent for interview with RAC. The interview was done in 1 stage. It was average difficulty, standard customer service questions plus a role play where I was put at a computer + phone and the manager called me, it was okeish. I'm yet to find their response.
Confirmed questions8 questions
- What values can you bring to RAC?
- Tell me about a time you worked under stress and how you handled it.
- How did you manage that stressful situation?
RAC Customer Support Representative Interview Questions
Quoted word for word from RAC interview reports.
“If you were in a hot air balloon situation, who would you pick to be with you?”
Read reports →“Can you tell me what you know regarding motability?”
Read reports →“What do you know about RAC?”
Read reports →“Describe a time when teamwork was unsuccessful.”
Read reports →“How do you plan to stay updated on company information?”
Read report →“Was becoming a manager something you aimed for in the future?”
Read report →“Looking back, what would you have done differently in that situation?”
Read report →“What are your thoughts on policies and procedures?”
Read report →“What drives you to stay motivated in a sales role?”
Read report →Formats, difficulty and experience
Across all 8 RAC interview reports.