Quotient Customer Success Manager Interview Questions
& Process
Real candidates share what happened, how many rounds they had,
and how the experience turned out.
Based on 7 interview experiences · FREE TO READ
Candidate interview experiences
First-hand accounts from people who interviewed at Quotient.
Quotient
Customer Success Manager
Mid Average Positive experience Accept offer 5 rounds
Interview process
Recruiter call Onsite
Interview formats
Behavioral
The interview process was pretty detailed. It started with a phone screen with the recruiter. After that, I went into the office for 4 back-to-back interviews with different people in the organization. It was a good opportunity to meet many people who I'll be working with.
Confirmed questions1 question
- Tell us about a time a project you worked on failed.
Quotient
Customer Success Manager
Mid Easy Negative experience No offer 2 rounds
Interview process
Recruiter call Phone screen
Interview formats
Behavioral
Applied for the job and got a recruiter reach out for an initial phone interview. The first call was great and the recruiter got me excited for the next steps with speaking with three leaders on the CSM team. I then had to follow up three times with the recruiter to get a time and date scheduled, then they pushed me off to a separate recruiter to schedule. Should have seen the red flags there. After about a week of sitting around and waiting on a response, the second recruiter finally got me a time to speak with the three CSM leaders. I had fantastic conversations with them and was told that I would hear back within a week about the next steps. A week goes by, still no word. I followed up multiple times with both recruiters, still no word. What a waste of time. Don't even bother applying unless you want to get your hopes up and never hear a word back from them.
Confirmed questions1 question
- Can you share an instance where you had to deliver challenging information to a client?
Quotient
Customer Success Manager
Mid Easy Negative experience No offer 4 rounds
Interview process
Recruiter call Phone screen Onsite Background check
Interview formats
Behavioral Technical
I talked to 4 people in total. It started with HR, who was really nice and gave me lots of info. She said she'd get back to me with a time for the hiring manager interview. After a day of no response, I followed up myself. The HR person then set up my zoom interview with 3 other people. I had 2 interviews on one day and the last one on another day. Everything felt really positive, I liked the company's values and how they treated me. They also told me to reach out with questions, so I sent thank you notes to everyone. I was pretty sure I'd get the job because one of them mentioned they liked me. It's been 3 weeks now and I've been following up constantly with HR and the interviewers, but haven't heard anything back. It's really unprofessional, I'm actually glad I didn't end up working there because this behavior is so immature. They talked about needing to communicate with clients, but ironically, they don't seem to have the decency to communicate with candidates. It would be nice to get a response, even if I didn't get the job, since interviewing takes time out of your day.
Confirmed questions1 question
- Can you tell me about your sales experience?
Quotient Customer Success Manager Interview Questions
Quoted word for word from Quotient interview reports.
“Can you tell me about a time you had to tell a client a campaign didn't do as well as expected?”
Read reports →“What are your career aspirations for the next two years?”
Read reports →“Can you share an instance where you had to deliver challenging information to a client?”
Read reports →“Have you done cross-selling and up-selling before, and if so, what was your strategy with clients?”
Read reports →“Can you give me some examples of how you interact with a customer?”
Read report →“Have you worked with other departments before?”
Read report →“Can you describe how you manage stressful situations and your workload when facing pressure?”
Read report →“Can you tell me about your sales experience?”
Read report →Formats, difficulty and experience
Across all 7 Quotient interview reports.