Quince Customer Support Representative Interview Questions
& Process
Real candidates share what happened, how many rounds they had,
and how the experience turned out.
Based on 7 interview experiences · FREE TO READ
Candidate interview experiences
First-hand accounts from people who interviewed at Quince.
Quince
Customer Service Representative
Entry Easy Negative experience Decline offer 4 rounds
Interview process
Recruiter call Panel Technical screen Offer
Interview formats
Behavioral Technical
I interviewed in 2024 for a Customer Service Representative/Retention Specialist role, which is an entry-level position. The whole process had 4 steps. First, there was a video interview with a recruiter. Then, a video panel interview with the manager of the Customer Success team and two team members. After that, a video interview with the VP of the Customer Experience team. Finally, a follow-up video interview with the recruiter where they gave me a verbal offer. The process felt pretty disorganized, like nobody was talking to each other. The manager in the second interview was kind of abrasive, but the rest of the people I met were nice. I ended up declining the job offer because the interview experience was negative, the wage offered was low, they didn't provide equipment for the remote role, and the offer letter had some red flags about micromanagement.
Confirmed questions3 questions
- Can you tell me a little about yourself?
- What does customer service mean to you?
- Can you describe the process of making a peanut butter and jelly sandwich?
Quince
Customer Service Representative
Entry Average Positive experience No offer 1 round
Interview process
Recruiter call Phone screen
Interview formats
Behavioral
It was pretty good- the time between applying and getting an interview was quick. I didn't make it to the second interview but I enjoyed the process. I liked the woman I interviewed with! My only issue was in the follow up email after the interview the subject line read "Application Update with Quince!" and the exclamation point made me think I had advanced to the second interview.
Confirmed questions1 question
- Tell me about a recent experience where you tried something new.
Quince
Customer Service Representative
Entry Average Negative experience No offer 2 rounds
Interview process
Recruiter call Take home
Interview formats
Behavioral Technical Other
After applying online, I got an invite for a virtual chat with someone from Talent Acquisition. They were late and didn't ask about my experience. They mostly talked over me, asking about my work history and then said I wasn't answering fast enough and they had to leave. The only role-related questions were why I wanted to work there and if I was okay with the pay and schedule. Then, they made me do a speed test for my internet. It was a really weird and fast chat. After that, I had to do an assessment, which was fine. The phone call part was rough because it was with an AI bot where I had to role-play without training.
Confirmed questions1 question
- Why did you decide to apply to Quince?
Quince Customer Support Representative Interview Questions
Quoted word for word from Quince interview reports.
“What does customer service mean to you?”
Read reports →“Why did you decide to apply to Quince?”
Read reports →“Tell me about a recent experience where you tried something new.”
Read reports →“How do you handle your time management?”
Read reports →“How do you manage working in a fast-paced setting?”
Read report →“What motivates your interest in working for this company?”
Read report →“Describe your previous customer service experience.”
Read report →“Can you tell me about your background and experience?”
Read report →Formats, difficulty and experience
Across all 7 Quince interview reports.