Quest Diagnostics Client Services Interview Questions
& Process
Real candidates share what happened, how many rounds they had,
and how the experience turned out.
Based on 7 interview experiences · FREE TO READ
Candidate interview experiences
First-hand accounts from people who interviewed at Quest Diagnostics.
Quest Diagnostics
Client Service Representative
Entry Average Positive experience Accept offer 2 rounds
Interview process
Recruiter call Onsite
Interview formats
Behavioral Other
About two weeks after I applied, a recruiter called me for a quick 20-minute phone chat. Then, a few days later, I got an email asking me to come in for an in-person interview that same week. It was pretty laid-back, with lots of questions about my personality, ethics, and values, not really about technical stuff. The department supervisor, the Client Services supervisor, and a trainer all interviewed me and were really nice.
Confirmed questions2 questions
- Can you share an instance where you exceeded expectations for a client?
- Describe a challenging situation you faced at a previous job and how you handled it.
Quest Diagnostics
Client Service Representative
Entry Average Negative experience Decline offer 3 rounds
Interview process
Recruiter call Phone screen Onsite Take home
Interview formats
Behavioral Technical
First, I had a phone interview with the manager, then another phone interview with the department heads. After that, it was a face-to-face interview. They also had me take a personality quiz and complete a ton of paperwork. Honestly, the paperwork should have been online; it was such a waste. Some of the forms weren't even relevant to the job I applied for.
Confirmed questions1 question
- Tell me about your weaknesses.
Quest Diagnostics
Client Services
Entry Easy Positive experience Accept offer 1 round
Interview process
Recruiter call Technical screen Offer
Interview formats
Behavioral Presentation
It was a quick and informal interview. I went into a conference room and met with two people. They asked me questions about my experience and how it would fit the role. They also had me do a few role playing scenarios. The whole thing took about 20 minutes. They offered me a position in client services on the third shift, training people in specimen receiving and logistics.
Confirmed questions2 questions
- Do you have any experience in the medical field?
- Tell me about your experience and background and how it relates to this position.
Quest Diagnostics Client Services Interview Questions
Quoted word for word from Quest Diagnostics interview reports.
“Can you tell me what bad customer service means to you?”
Read reports →“Describe a situation where a customer was unhappy with their bill and explain how you resolved it.”
Read reports →“What would you consider to be a weakness of yours?”
Read reports →“Do you have any experience in the medical field?”
Read reports →“What are your long-term career aspirations with this company?”
Read report →“What are three goals you hope to accomplish in this role?”
Read report →“Can you share an instance where you exceeded expectations for a client?”
Read report →“What makes you a better candidate than others for this position?”
Read report →“What makes you a good fit for this role?”
Read report →Formats, difficulty and experience
Across all 7 Quest Diagnostics interview reports.