Qualtrics Product Specialist Interview Questions
& Process

There were three rounds of interviews in total. Everyone I spoke with was really nice, open, and easy to chat with. They asked me about tough situations I'd had to deal with and how I got past them. They also wanted to know how I managed when things didn't go as planned or when I couldn't handle something in my usual way. They also asked about my toughest customer experience and how I handled it successfully.

The interview process was long and slow. I applied on LinkedIn and their career site with a cover letter. For two months, they focused on the company's cultural values, acting both comforting and cold before dismissing me. Each interview had a preparation email with resources, tips, and practice questions, plus a description of the interview and who I'd meet. All interviews were on Zoom, except the initial phone screening. Feedback came via email within 24-48 hours. I initially applied for Product Specialist in Dublin (€37k). The first HR was helpful, providing her contact info. Step 1: Telephone screening with HR, covering academic background, residence, relocation willingness, and reasons for choosing the company. Positive feedback. Step 2: Technical interview with a Qualtrics engineer on Zoom. I was asked to study SQL databases and given a tutorial site with exercises and an online editor. The engineer gave me exercises for 45 minutes. Polite person. Positive feedback. Step 3: Interview with a team member on Zoom. Questions focused on workplace relationships, work style, and time management. Medium difficulty. Positive feedback. Step 4: Interview with an external HR in Italian. Questions were about TACOS (corporate values). Simple, easy, but required preparation. Positive feedback. Step 5: Final interview on Zoom with the head of the department. Questions covered working relationships, methods, specific cases, and task prioritization. Medium difficulty. Negative feedback. After this, they called me, saying I was too qualified and offered me a higher role, Scale Associate, opening a month later. The first HR passed me to a different male HR for this second process. They waived the first three interviews for me, only requiring the last two after a screening. I received another prep email. Phone screening with role description. The new HR knew my background. Easy. Step 4 (first for me, fourth for others): Technical interview on Zoom with a seemingly arrogant, higher-ranking individual. He tested me on real case studies, alternating between friendliness and annoyance, and objecting to my answers. Difficult, 1-hour interview. Initially positive feedback. Since the director was on holiday, the final interview was delayed by over two weeks. A few days after, after I inquired, I was told someone already at Qualtrics was chosen. I spoke to both HRs about why the process was cut short and why I was recommended for a role described as perfect. I was told the first HR didn't know the Scale Associate role well and that as a multinational, they treat candidates as numbers. My questions were ignored. When I asked about a waitlist for future roles, they said I should just re-apply via the careers site. They emphasized cultural values ('TACOS': Transparent, All In, Customer Obsessed, One Team, Scrappy) but treated me poorly.

The whole process was super nice. HR was really helpful with any questions about the process. First, there was a technical test, like a mini-course on CS 101, to check how fast you learn, plus a written test where you had to reply to client emails. Then, a chill phone call with HR to talk about the job. Lastly, a video call with the hiring manager for situation-based questions (prep some STAR examples!) and a final round with more situation questions, questions about company values (one for each TACOS value), and a technical part where you prepare a survey about your platform experience.