Puget Sound Energy Customer Support Representative Interview Questions
& Process
Real candidates share what happened, how many rounds they had,
and how the experience turned out.
Based on 5 interview experiences · FREE TO READ
Candidate interview experiences
First-hand accounts from people who interviewed at Puget Sound Energy.
Puget Sound Energy
Customer Service Representative
Entry Average Negative experience No offer 1 round
Interview process
Recruiter call Phone screen
Interview formats
Behavioral
The interview involves two people, but only one really asks questions. The other person just makes comments like "Oh you don't say much".
Confirmed questions1 question
- Can you describe a challenging customer interaction and how you managed it?
Puget Sound Energy
Customer Service Representative
Entry Average Positive experience Accept offer 3 rounds
Interview process
Recruiter call Phone screen Onsite Background check
Interview formats
Behavioral Technical
It was a three part process. First you applied online and then after that had been reviewed you were called for a phone interview. After the phone interview you were called in for an in person interview with a panel of three or four people. If you pass that you are hired on the condition that you can pass a drug test, typing test, and can make it threw the training.
Confirmed questions1 question
- Can you describe a time you exceeded expectations to help a customer?
Puget Sound Energy
Customer Service Representative
Entry Easy Positive experience Accept offer 4 rounds
Interview process
Recruiter call Technical screen Phone screen Onsite Offer Background check
Interview formats
Behavioral Technical
After applying, there was some testing and then a screening interview. They also did an in-person interview and a phone interview. I got an offer and had a lot of paperwork to sign. They emailed me all the way through the process. The HR person was great about answering my questions.
Confirmed questions1 question
- Are you able to work flexible shifts during storm emergencies?
Puget Sound Energy Customer Support Representative Interview Questions
Quoted word for word from Puget Sound Energy interview reports.
“Tell me, what's your favorite animal?”
Read reports →“Are you able to work flexible shifts during storm emergencies?”
Read reports →“Can you describe a time you exceeded expectations to help a customer?”
Read reports →“Can you describe a challenging customer interaction and how you managed it?”
Read reports →Formats, difficulty and experience
Across all 5 Puget Sound Energy interview reports.