Publix Retail Associate Interview Questions
& Process
Real candidates share what happened, how many rounds they had,
and how the experience turned out.
Based on 296 interview experiences · FREE TO READ
Candidate interview experiences
First-hand accounts from people who interviewed at Publix.
Publix
Cashier
Entry Easy Neutral experience No offer 1 round
Interview process
Recruiter call
Interview formats
Behavioral
The interview process was very brief. I followed up with the hiring team multiple times, but I never received any response, not even a rejection notice; it was just radio silence. It's quite difficult to not get any definitive feedback and be left wondering if I was overlooked or simply forgotten. This lack of communication left me unsure of my status in the hiring process.
Confirmed questions1 question
- What makes you want to be employed at Publix?
Publix
Cashier
Entry Average Positive experience Accept offer 4 rounds
Interview process
Recruiter call Technical screen Onsite Background check Offer
Interview formats
Behavioral Technical
You start by applying online on Publix's website. Make sure everything is correct and you mention any experience you have. If they like your application, you might get a phone call, just to check you're qualified and available. If that goes well, you'll come in for an in-person interview at a store. Here you'll talk about your background, skills, and when you can work with the hiring manager. Sometimes, you'll have to do tests, like one for customer service skills, to see if you're a good fit. For some jobs, there might be another interview with a manager to talk more about your qualifications and if you'd fit in with the team. If you get through all that, they might offer you the job! They'll talk about pay, benefits, and stuff like that. Publix also does background checks and drug tests for everyone they hire.
Confirmed questions1 question
- Can you describe your experience working in customer service?
Publix
Retail Associate
Entry Easy Positive experience No offer 1 round
Interview process
Recruiter call Onsite
Interview formats
Behavioral Presentation
It was a walk-in event, so if you already filled out your resume online, you walk in, ask the customer service workers about the interview, they set you up and you wait until a manager calls you back. The manager starts the interview asking you questions then about half-way through they describe what the company's wants, worries, and expectations are. They ask a few more questions after that then send you on your way telling you that you'll get a phone call or email about whether you got the job or not.
Confirmed questions3 questions
- What information do you have on Publix?
- Can you introduce yourself?
- How do you see your skills fitting into this role?
Publix Retail Associate Interview Questions
Quoted word for word from Publix interview reports.
“What would you do if you knew you were going to be late?”
Read reports →“Besides customer service, what else do you think customers expect when they enter Publix?”
Read reports →“What is the typical split between card and cash payments at your current job?”
Read reports →“How would you handle a situation where a customer requests an item that is out of stock?”
Read reports →“What would you do if a customer was unhappy with the service they got?”
Read report →“What steps did you take to resolve the situation with the unhappy customer?”
Read report →“What would you do if a customer was unhappy about something that occurred in the store?”
Read report →“Would you be available to work extra shifts if needed, even if not on the schedule?”
Read report →“Can you tell me about a time you had a bad customer service experience?”
Read report →Formats, difficulty and experience
Across all 296 Publix interview reports.