PSEG Customer Support Representative Interview Questions
& Process
Real candidates share what happened, how many rounds they had,
and how the experience turned out.
Based on 5 interview experiences · FREE TO READ
Candidate interview experiences
First-hand accounts from people who interviewed at PSEG.
PSEG
Customer Service Representative
Entry Easy Positive experience Accept offer 2 rounds
Interview process
Recruiter call Phone screen
Interview formats
Behavioral
The interview process was good, I enjoyed it. The interview people were great and I would do it again. They are great people to work with and it's a good place to work. I highly recommend them always.
Confirmed questions1 question
- Do you consistently put in maximum effort?
PSEG
Customer Service Representative
Entry Average Positive experience Accept offer 3 rounds
Interview process
Take home Onsite Background check
Interview formats
Technical Behavioral Other
First, you take an online test where you get practice customer calls and have to answer them as best as you can. Then, there's an in-person interview where they ask questions like how you would handle a certain situation and what you have done to help others. After that, there's an extensive background and drug test.
Confirmed questions3 questions
- Describe a time you exceeded your job responsibilities to help someone.
- How would you approach a specific customer service scenario?
- Can you share an example of when you assisted someone else?
PSEG
Customer Service Representative
Entry Average Positive experience Accept offer 3 rounds
Interview process
Recruiter call Technical screen Onsite
Interview formats
Behavioral Technical Other
It was a long process...started with an online application, then a video interview, followed by some testing (depending on the position), and a one-on-one interview. Overall, it was a lengthy process. You should get yourself ready and confirm your background is alright. Make sure everything is in order because they will investigate.
Confirmed questions0 questions
No confirmed questions were included in this interview report.
PSEG Customer Support Representative Interview Questions
Quoted word for word from PSEG interview reports.
“Do you consistently put in maximum effort?”
Read reports →“Were you asked to perform a simple calculation?”
Read reports →“What makes you feel this role is the best match for you?”
Read reports →“Can you share an example of when you assisted someone else?”
Read reports →“Describe a time you exceeded your job responsibilities to help someone.”
Read report →“How would you approach a specific customer service scenario?”
Read report →Formats, difficulty and experience
Across all 5 PSEG interview reports.