Progressive Leasing Customer Support Representative Interview Questions
& Process
Real candidates share what happened, how many rounds they had,
and how the experience turned out.
Based on 15 interview experiences · FREE TO READ
Candidate interview experiences
First-hand accounts from people who interviewed at Progressive Leasing.
Progressive Leasing
Customer Service Representative
Mid Average Negative experience No offer 3 rounds
Interview process
Recruiter call Phone screen Technical screen
Interview formats
Behavioral Technical
I went through three interviews for this position and was not selected. They said I was a good fit, but they hired someone with more phone experience. I have 10+ years in call centers and customer service, so I'm done with them.
Confirmed questions1 question
- Why do you think you'd be a good fit for our company?
Progressive Leasing
Customer Service Representative
Entry Average Positive experience Accept offer 3 rounds
Interview process
Recruiter call Onsite Offer
Interview formats
Behavioral Technical
So the whole hiring thing started with a nice chat over the phone with HR, Katie. We talked about why I'm into this gig and what I did before jumping into a call center. Then, I actually went in person to meet Sam, who's a customer service supervisor. We went over some standard interview stuff, like how I'm with a team, what makes me stand out, and my general thoughts on customer service work. I was supposed to chat with Anastacia, the manager, but she wasn't there that day, sadly. But hey, they decided right then and there to offer me the job!
Confirmed questions7 questions
- What are four qualities you believe are essential for customer service?
- Tell me about your past experiences working in a team.
- What is it about this role that sparks your interest?
Progressive Leasing
Customer Service Representative
Entry Average Positive experience Accept offer 2 rounds
Interview process
Recruiter call Phone screen Background check Offer
Interview formats
Behavioral Other
I interviewed with an agency first, and they then set me up with PL for the main interview. It was a really good interview, super friendly and they gave me a lot of info about the company and the job, plus growth opportunities. I heard back super fast and was ready to start my training within two weeks.
Confirmed questions2 questions
- What interests you about Progressive Leasing?
- What makes you want to work in customer service?
Progressive Leasing Customer Support Representative Interview Questions
Quoted word for word from Progressive Leasing interview reports.
“Could you lift 50 lbs?”
Read reports →“What are four qualities you believe are essential for customer service?”
Read reports →“How would you define customer service?”
Read reports →“Were you scared to knock on doors and ask for payments, and did you record everything?”
Read reports →“What is your earliest availability to start?”
Read report →“What is it about this role that sparks your interest?”
Read report →“What interests you about Progressive Leasing?”
Read report →“What are your 5-year career aspirations?”
Read report →“What is your comfort level working on the phone?”
Read report →Formats, difficulty and experience
Across all 15 Progressive Leasing interview reports.