Progressive Insurance Customer Support Representative Interview Questions
& Process
Real candidates share what happened, how many rounds they had,
and how the experience turned out.
Based on 525 interview experiences · FREE TO READ
Candidate interview experiences
First-hand accounts from people who interviewed at Progressive Insurance.
Progressive Insurance
Customer Service Representative
Entry Average Negative experience No offer 1 round
Interview process
Recruiter call Take home Background check
Interview formats
Behavioral
After submitting my application, I was sent a HireVue interview. It had about eight questions that all asked for STAR-style answers. I got a rejection email after finishing. It's frustrating when companies do this. Why have an online interview if my resume was enough to decide? If you weren't interested, just say so. I don't have much respect for companies that reject people with recorded interviews without talking to anyone. It feels like they're collecting data without wanting to hire.
Confirmed questions1 question
- Describe a situation where someone initially refused your request, but you successfully persuaded them to agree.
Progressive Insurance
Customer Service Representative
Entry Difficult Positive experience Accept offer 4 rounds
Interview process
Recruiter call Take home Technical screen Onsite
Interview formats
Behavioral Technical
This hiring process takes a while, so if you need someone quickly, this might not be the best fit. After you pass the initial assessment, you’ll do a recorded interview using Hirevue. You get two tries for each question, but it’s timed, so you have to be quick and clear. If you do well on that, you move to a live interview, which was surprisingly the easiest part for me. Knowing and practicing the STAR method is super important if you want this job. Seriously, practice a lot.
Confirmed questions1 question
- Can you describe a challenging situation you faced and how you resolved it?
Progressive Insurance
Customer Service Representative
Entry Difficult Positive experience Accept offer 4 rounds
Interview process
Recruiter call Take home Background check Offer
Interview formats
Behavioral Other
I applied on 12/1/24. Got an assessment invite on 12/2/24. Then a virtual recorded interview invite on 12/4, which I did on 12/11/24. On 12/13/24, I got an invite to set up a recruiter interview. I had that interview on 12/31/24 and got a verbal conditional offer right after the call. My background check cleared on 1/7/25 and I was told I'd get my official offer soon. Then on 1/24/25, I got an email saying my application was delayed. Finally, on 2/12/25, after 35 days, I got the final job offer and my start date of 3/6/25.
Confirmed questions1 question
- Tell me about a situation where you had to calm down an upset customer.
Progressive Insurance Customer Support Representative Interview Questions
Quoted word for word from Progressive Insurance interview reports.
“How would you manage a scenario where a customer requests a refund for an item that cannot be returned according to policy?”
Read reports →“Can you provide an example using the STAR method for each of the following situations? You will have one option to re-record your answers.”
Read reports →“Tell me about receiving tough or helpful feedback from a supervisor or teacher. Describe the situation, your reaction, and the outcome. What did you do with that feedback?”
Read reports →“Tell me about a time you had to make a difficult choice. How much time did it take you to decide?”
Read reports →“Can you tell me about a time when a customer initially said no, but you managed to get them to change their mind?”
Read report →“Can you tell me about a time a customer asked you to do something that was not allowed by company guidelines?”
Read report →“Tell me about a time you got negative feedback from a manager. How did you react, and what steps did you take to get better?”
Read report →“Describe a situation where a customer initially refused your proposal, and you successfully persuaded them to agree. Explain the steps you took to achieve this.”
Read report →“Can you tell me about a time you observed a coworker acting improperly or unethically? What steps did you take, and what happened as a consequence?”
Read report →Formats, difficulty and experience
Across all 525 Progressive Insurance interview reports.