Progressive Insurance Claims Adjuster Interview Questions
& Process
Real candidates share what happened, how many rounds they had,
and how the experience turned out.
Based on 457 interview experiences · FREE TO READ
Candidate interview experiences
First-hand accounts from people who interviewed at Progressive Insurance.
Progressive Insurance
Claims Adjuster
Entry Average Positive experience Decline offer 3 rounds
Interview process
Recruiter call Technical screen Onsite
Interview formats
Behavioral
I was contacted on LinkedIn for this role and there were 3 rounds of interviews. The first was an intro interview, then one virtual interview, and finally a live virtual interview. All of them were behavior-based situational questions and weren't too difficult. Even though I have relevant experience and live in a high cost of living area, they offered me the minimum starting salary.
Confirmed questions2 questions
- How would you handle delivering bad news to someone?
- Describe how you would explain the complexity of insurance coverage.
Progressive Insurance
Claims Adjuster
Mid Difficult Positive experience Decline offer 2 rounds
Interview process
Phone screen Recruiter call Presentation Background check Offer
Interview formats
Behavioral Presentation Other
First there was a phone screening, then you had to record video answers to some questions. After that, you had a 1:1 interview with a team manager. Make sure to practice the STAR method and have some specific stories ready to go. You can listen to the question, then start recording your video answer, but you only get one redo, and can't pick your first take if you mess up. Be ready and show your best customer service skills!
Confirmed questions1 question
- Can you describe a situation where you had to make a tough choice?
Progressive Insurance
Claims Adjuster
Entry Difficult Negative experience No offer 3 rounds
Interview process
Recruiter call Take home Technical screen
Interview formats
Technical Behavioral
The interview process with Progressive felt highly impersonal and disconnected. After submitting a resume, candidates are quickly sent an assessment test that includes complex vocabulary and math problems—questions that seemed more aligned with management-level expectations rather than entry-level roles. While I understand the need to evaluate skills, the test felt unnecessarily challenging and not reflective of day-to-day job tasks. Following the assessment, the next stage is a HireVue interview, which involves recording answers to pre-set questions. This part of the process felt particularly dehumanizing, as it lacks the natural flow of a real conversation and removes the opportunity to connect with the hiring team. Overall, the experience felt overly automated, rigid, and detached, which made it difficult to showcase my true skills and personality. An interview is already nerve racking and to not have the support from your potential team is disheartening.
Confirmed questions1 question
- Describe a time you had to adjust to a major change in a process or system at work or in college.
Progressive Insurance Claims Adjuster Interview Questions
Quoted word for word from Progressive Insurance interview reports.
“If your boss says you need 15 more re-subscriptions in 3 days to meet your quota, and you get the same number each day, how many do you need per day?”
Read reports →“Would you prefer to manage a fatal car crash case or one involving a young child with a head injury?”
Read reports →“What would you do if your boss needed an employee report review by Friday closing but you wouldn't be able to finish it on time?”
Read reports →“Can you tell me about a time you were unable to persuade someone or a group, and what was the result?”
Read reports →“Can you provide an example of a situation where you had to make a tough decision regarding a claim?”
Read report →“Describe a situation where you experienced miscommunication with a customer. How did you resolve it, and what was the outcome?”
Read report →“Why are you interested in joining Progressive, and why do you believe the claims team and this specific role are a good fit for you?”
Read report →“Can you share an instance where you needed to make a decision based on several sources of information and describe the outcome?”
Read report →“Can you describe a situation where you successfully resolved a customer issue, turning a negative experience into a positive one for the customer?”
Read report →Formats, difficulty and experience
Across all 457 Progressive Insurance interview reports.