Procore Technologies Customer Success Manager Interview Questions
& Process
Real candidates share what happened, how many rounds they had,
and how the experience turned out.
Based on 54 interview experiences · FREE TO READ
Candidate interview experiences
First-hand accounts from people who interviewed at Procore Technologies.
Procore Technologies
Customer Success Manager
Mid Difficult Positive experience Accept offer 3 rounds
Interview process
Recruiter call Technical screen Presentation Offer
Interview formats
Behavioral Technical Presentation
It was an intense 3-round interview process, and then there was a presentation with 2-3 stakeholders where I had to show my experience and knowledge of the product and industry. Getting an interview is pretty hard unless you have internal referrals or friends. The office culture is great though.
Confirmed questions1 question
- Can you share any construction experience or construction technology knowledge you possess?
Procore Technologies
Customer Success Manager
Entry Average Positive experience Decline offer 1 round
Interview process
Recruiter call
Interview formats
Behavioral
So first, they'll give you a quick intro to the company and what the job is about. Then, the interviewer wants to hear about your background, what you know about Procore, and why you're keen on being in Customer Success.
Confirmed questions5 questions
- What's your experience?
- What are your expectations?
- What did you study?
Procore Technologies
Customer Success Manager
Mid Average Negative experience No offer 6 rounds
Interview process
Recruiter call Phone screen Technical screen Onsite Group Presentation
Interview formats
Behavioral Technical Presentation Group
The interview process was well planned out but very impersonal. It seemed like this wasn't a bona fide job offer and they were looking for free consulting. They stated multiple times throughout the interview that their CSM team has experience within their industry (Construction) but not many had experience as a CSM as Procore Technologies recently adopted the SaaS model and were creating their own CRM tool. Throughout the interview process, I had some sleepy CSMs yawning throughout the video interviews. The Director wasn't warm and receiving but you could tell they intimidated their CSM team because they sure weren't yawning when they were on the call!
Confirmed questions2 questions
- Have you negotiated with difficult clients before?
- What's your approach when customers resist using the technology?
Procore Technologies Customer Success Manager Interview Questions
Quoted word for word from Procore Technologies interview reports.
“What are the three most important factors you consider when evaluating a company?”
Read reports →“What skills would a CSM use on a daily basis?”
Read reports →“What is it about Procore that you find appealing and makes it a company worth considering?”
Read reports →“Out of Procore's values (ownership, optimism, openness), which do you think needs the most improvement in your own life/work, and why?”
Read reports →“Do you have any worries about our company, or any red flags you want us to clear up?”
Read report →“Can you share an experience of dealing with an angry customer?”
Read report →“As someone who used Procore in the construction industry, which tool was most valuable in your daily life and why?”
Read report →“Can you share an instance where you made an error?”
Read report →“Tell me about a time you made a mistake and how you corrected it.”
Read report →Formats, difficulty and experience
Across all 54 Procore Technologies interview reports.