Probe CX Customer Support Representative Interview Questions
& Process
Real candidates share what happened, how many rounds they had,
and how the experience turned out.
Based on 39 interview experiences · FREE TO READ
Candidate interview experiences
First-hand accounts from people who interviewed at Probe CX.
Probe CX
Customer Service Representative
Entry Easy Negative experience Accept offer 1 round
Interview process
Group Recruiter call
Interview formats
Group Behavioral
It was a group interview and they didn't really get to know anything about me or any of my other team group members. We have about 2 minutes one on one and just a 2 questions and an apology that they don't have more time to really get to know me.
Confirmed questions1 question
- How proficient are you with technology and computers?
Probe CX
Customer Service Representative
Entry Easy Neutral experience Accept offer 2 rounds
Interview process
Recruiter call Phone screen
Interview formats
Behavioral
It was a really fast and simple process. It was all done over the phone. It seems like they're willing to hire pretty much anyone. I kind of wish there was an in-person interview because you can't really get a good sense of someone over the phone. But I guess I get it since they work for the ATO.
Confirmed questions1 question
- Can you tell me about your customer service experience?
Probe CX
Customer Service Representative
Entry Easy Positive experience Accept offer 1 round
Interview process
Recruiter call Background check Offer
Interview formats
Behavioral
The interview process was pretty straightforward, and they gave me all the info I needed. A police check was required. The interviewer was really friendly and knew their stuff, and they were upfront about the whole process and the job itself. It was what you'd expect for a call centre role.
Confirmed questions1 question
- What's your approach to dealing with challenging customers over the phone?
Probe CX Customer Support Representative Interview Questions
Quoted word for word from Probe CX interview reports.
“Are you planning any trips or travel in the near future?”
Read reports →“Can you describe the diagram in the images?”
Read reports →“Could you introduce the person next to you?”
Read reports →“Describe how you would instruct someone to draw certain shapes on a screen.”
Read reports →“Could you tell me what you know about Probe CX?”
Read report →“How would you handle a customer who is being abusive?”
Read report →“How would you offer assistance and show empathy to someone?”
Read report →“Can you tell me what you know about Probe Group?”
Read report →“Are you able to take a general computer system test?”
Read report →Formats, difficulty and experience
Across all 39 Probe CX interview reports.