Preply Customer Support Representative Interview Questions
& Process
Real candidates share what happened, how many rounds they had,
and how the experience turned out.
Based on 39 interview experiences · FREE TO READ
Candidate interview experiences
First-hand accounts from people who interviewed at Preply.
Preply
Customer Service Representative
Entry Average Positive experience Accept offer 3 rounds
Interview process
Recruiter call Phone screen Technical screen Onsite
Interview formats
Behavioral Technical Presentation
I had a one way interview that was very straight forward and honestly fun to go through. Then met with Valeriya to discuss the role and my experience and make sure we're aligned. Then had the final interview with the teamleader who had a small assessment in the form of a 20 min live chat simulator which was great and helped me get a feel of what a working day at Preply may look like. I was provided with all the necessary tools to succeed in this, everyone was welcoming and accommodating, they made me feel at ease and did a great job encouraging me to showcase my experience and abilities. It felt like I've been working with them for a while! I wasn't nervous at all! Loved the experience.
Confirmed questions1 question
- What makes you want to work for Preply?
Preply
Customer Support Specialist
Entry Average Positive experience Accept offer 2 rounds
Interview process
Recruiter call Phone screen
Interview formats
Behavioral Technical
The interview process was really smooth and professional, with great communication the whole way. The recruiter was super helpful and made the whole thing enjoyable. The interviews were well laid out, and the employer showed a great level of service and care. Honestly, it's been the best interview experience I've had so far.
Confirmed questions4 questions
- What drives you to do well in customer service?
- Describe how you manage dealing with upset or challenging customers.
- What's your approach to meeting service-level agreements (SLAs)?
Preply
Customer Support Representative
Entry Average Negative experience No offer 1 round
Interview process
Recruiter call
Interview formats
Behavioral
Applied online. I have extensive CS experience, probably even overqualified for the position since I also have managerial experience in CS departments. Was told they proceeded with candidates who were closer to their requirements. Total joke, does your TA team even review CVs?
Confirmed questions2 questions
- Do you have any questions about your internet speed?
- Do you have any questions about your computer model?
Preply Customer Support Representative Interview Questions
Quoted word for word from Preply interview reports.
“Do you have any questions about your internet speed?”
Read reports →“Can you define outstanding customer service and explain how to deliver it?”
Read reports →“Who is your role model, and what qualities make them so?”
Read reports →“Do you have any questions about your computer model?”
Read reports →“What do you like to do in your free time?”
Read report →“What would you do if your teammates weren't contributing to a task assigned to your team?”
Read report →“How would you handle a customer who is not satisfied?”
Read report →“What drives you to do well in customer service?”
Read report →“Tell me about a time you did extra for a customer.”
Read report →Formats, difficulty and experience
Across all 39 Preply interview reports.