Premier Inn Receptionist Interview Questions
& Process
Real candidates share what happened, how many rounds they had,
and how the experience turned out.
Based on 47 interview experiences · FREE TO READ
Candidate interview experiences
First-hand accounts from people who interviewed at Premier Inn.
Premier Inn
Receptionist
Entry Average Positive experience Decline offer 1 round
Interview process
Recruiter call
Interview formats
Behavioral Technical
The interview was comfortable and friendly. It was a basic interview where they asked what I knew about the company and what about the advert caught my eye. We also talked about my availability, some competency-based questions, and my comfort level with technology. The interviewer was warm and personable.
Confirmed questions2 questions
- Can you tell me about your past experiences and how you'd manage issues or complaints from customers or staff?
- What about your previous roles and how would you handle different problems/complaints both with customers and other staff?
Premier Inn
Receptionist
Entry Easy Negative experience No offer 1 round
Interview process
Take home
Interview formats
Other
I was selected for a one-hour trial shift at Premier Inn in Bromley. A manager gave me a tour and showed me my duties, which included welcoming guests to the food hall and checking them in, showing them breakfast options and finding tables (while walking backwards and facing the guests), cleaning and setting tables, and serving drinks. The environment was nice and clean with friendly people, but there were red flags: the manager wouldn't disclose the pay rate until I started, they wanted a second unpaid one-hour trial shift despite being impressed, and I'd have to clean toilets occasionally (with PPE provided). It seemed more like a waiter/cleaner role than receptionist. I didn't attend the second trial as I found another job.
Confirmed questions1 question
- The interview wasn't a traditional one-on-one, but rather a trial to assess my customer service abilities.
Premier Inn
Receptionist
Entry Average Neutral experience No offer 1 round
Interview process
Recruiter call Onsite
Interview formats
Behavioral Technical
I sent my CV via email to the address in the job ad. Got a call the next day to come in for an interview at Premiere Inn. I got there early and we started right on time. The interview was about 30 minutes long. It was a standard interview, mostly about my past experience and how I handle things, covering my strengths and weaknesses. It seemed to go well until they started suggesting other jobs, which felt like a waste of my time. The interview was fine, went well, I did okay, but then they suggested I look at other openings, which didn't make sense. The interviewer mentioned I shouldn't have trouble finding a job. But I left jobless, just like I arrived.
Confirmed questions1 question
- Could you tell me about your biggest flaw?
Premier Inn Receptionist Interview Questions
Quoted word for word from Premier Inn interview reports.
“How will you keep yourself motivated during the night?”
Read reports →“How do you plan on getting to work?”
Read reports →“How would you handle a situation where a guest had a complaint?”
Read reports →“What makes you want to work night shifts?”
Read reports →“Do you intend to keep your current part-time job?”
Read report →“How would you manage a customer who is unhappy?”
Read report →“Can you tell me what you know about working for Premier Inn?”
Read report →“What makes you want to be a part of Premier Inn?”
Read report →“When would you be able to begin working?”
Read report →Formats, difficulty and experience
Across all 47 Premier Inn interview reports.