Premera Blue Cross Customer Support Representative Interview Questions
& Process
Real candidates share what happened, how many rounds they had,
and how the experience turned out.
Based on 26 interview experiences · FREE TO READ
Candidate interview experiences
First-hand accounts from people who interviewed at Premera Blue Cross.
Premera Blue Cross
Customer Service Representative
Entry Easy Negative experience No offer 2 rounds
Interview process
Recruiter call Phone screen Take home
Interview formats
Behavioral Technical
I filled out an application and heard back within a couple of days about moving forward to a live interview. I scheduled it, prepped, but the interviewer didn't show up. I rescheduled, and they did show up that time, but didn't apologize for the previous no-show, which felt like a red flag. The interview itself went well. They asked me to send in speed test results and said someone would contact me with next steps in a few days. I sent the results and a thank-you note, but heard nothing back for two weeks, not even about the speed test. I decided then I wouldn't work there because they seemed disorganized and lacked accountability. It makes you wonder how they treat current employees if they don't follow up with candidates.
Confirmed questions1 question
- What is your motivation for seeking employment at Premera?
Premera Blue Cross
Customer Service Representative
Senior Easy Positive experience Accept offer 2 rounds
Interview process
Recruiter call Phone screen
Interview formats
Behavioral
I had two interviews with customer service managers over Teams. They asked around 6 questions, and the vibe was pretty relaxed. I also asked them about the training and if there are chances to move up in the company.
Confirmed questions1 question
- What's your approach to dealing with conflict at work?
Premera Blue Cross
Customer Service Representative
Mid Average Positive experience Accept offer 1 round
Interview process
Recruiter call Panel Group
Interview formats
Behavioral Group
I showed up and there were four people in the room, one was a senior manager and the others were department managers. We chatted for about 20 minutes, and they said they'd let me know.
Confirmed questions0 questions
No confirmed questions were included in this interview report.
Premera Blue Cross Customer Support Representative Interview Questions
Quoted word for word from Premera Blue Cross interview reports.
“What were your feelings after that situation?”
Read reports →“What suggestions do you have for improving our service level?”
Read reports →“Can you handle using several computer programs simultaneously?”
Read reports →“Would you be comfortable working with dual computer screens and a headset?”
Read reports →“Describe a situation where you had to finish a project without having all the necessary resources.”
Read report →“Can you share an instance where you demonstrated empathy towards a customer?”
Read report →“What is your motivation for seeking employment at Premera?”
Read report →“Tell me about a situation at work where you were blamed for something that wasn't your fault and explain how you dealt with it.”
Read report →“Can you share a time you faced a problem you didn't know how to resolve?”
Read report →Formats, difficulty and experience
Across all 26 Premera Blue Cross interview reports.