PRA Group Account Management Interview Questions
& Process
Real candidates share what happened, how many rounds they had,
and how the experience turned out.
Based on 16 interview experiences · FREE TO READ
Candidate interview experiences
First-hand accounts from people who interviewed at PRA Group.
PRA Group
Account Representative
Entry Easy Positive experience Accept offer 2 rounds
Interview process
Group Recruiter call Background check
Interview formats
Behavioral Presentation
We started with a group orientation led by a Sr Recruiter and HR Assistant. They talked about the company, its culture, and opportunities, plus basic pay and benefits info. While they presented, we filled out an application that asked us to describe how we'd handle two situations: 1) an achievement and 2) a complicated situation. After the presentation, people were called for one-on-one interviews. While waiting, the host held a Q&A. It was a pleasant, simple, and comfortable process, leaving me feeling good about the opportunity.
Confirmed questions3 questions
- Can you describe how you would handle the scenario that was presented?
- Tell me about a time you had to handle a complicated situation.
- Describe an achievement you accomplished.
PRA Group
Account Representative
Entry Easy Neutral experience Accept offer 2 rounds
Interview process
Recruiter call Phone screen Onsite
Interview formats
Behavioral Other
The process was quick and had general questions. Sometimes there was more than one interview, with either operations managers or human resources. They seemed to prejudge based on appearance. There was no real structure, and there was a long wait time. Sometimes they'd even forget they scheduled interviews. It was very messy and unprofessional.
Confirmed questions1 question
- How would you handle a customer who is refusing payment arrangements?
PRA Group
Account Representative
Entry Average Negative experience Decline offer 3 rounds
Interview process
Recruiter call Presentation Technical screen
Interview formats
Behavioral Technical
I applied online. Then I had a phone interview scheduled with a recruiter, but they forgot about it and rescheduled for later that day. After that, I went to an open house which was basically a presentation about the company. Then I had an in-person interview at the job site. They also wanted me to do an online test, but the system was down.
Confirmed questions1 question
- The interview questions are scripted and pretty standard.
PRA Group Account Management Interview Questions
Quoted word for word from PRA Group interview reports.
“How would you handle a customer who is refusing payment arrangements?”
Read reports →“What provides you with inspiration and motivation in life?”
Read reports →“Suppose you're speaking with Mr. Customer, and he tells you he's currently unemployed and can't pay his debt. What would be your course of action?”
Read reports →“What sort of person do you believe we are searching for?”
Read reports →“What would be your approach to dealing with someone who has been six months behind on payments to the company?”
Read report →“What are your life goals?”
Read report →“What's your approach when dealing with a customer who is extremely upset?”
Read report →“Have you worked as a debt collector before?”
Read report →“How would you approach a role-playing scenario for debt collection?”
Read report →Formats, difficulty and experience
Across all 16 PRA Group interview reports.