Portland General Electric Customer Support Representative Interview Questions
& Process
Real candidates share what happened, how many rounds they had,
and how the experience turned out.
Based on 9 interview experiences · FREE TO READ
Candidate interview experiences
First-hand accounts from people who interviewed at Portland General Electric.
Portland General Electric
Customer Service Associate
Entry Average Positive experience Accept offer 2 rounds
Interview process
Recruiter call Onsite
Interview formats
Behavioral
The interview process can take a bit because a recruiter will contact you first. But, the management team was easy to talk to and asked things that made sense for the job. I used the STAR method to answer and made sure to sound positive and consistent. It's also a good idea to ask them questions to show you're interested in the job.
Confirmed questions1 question
- What's your reason for leaving your current job?
Portland General Electric
Customer Service Representative
Entry Difficult No offer 2 rounds
Interview process
Recruiter call Onsite
Interview formats
Other
The interview process at PGE was a tandem interview. I thought it was interesting, but also a bit unsettling. I'm not sure if it impacted their decision not to hire me.
Confirmed questions1 question
- Tell me about your experience with tandem interviews.
Portland General Electric
Customer Service Representative
Entry Average Positive experience No offer 3 rounds
Interview process
Take home Group Onsite
Interview formats
Other Group Technical
So, the interview process starts with an online test, which I've had to do twice now. They used to do it in person, but now you can take it from home. Then there's a group interview with one manager and one HR person. They switch off asking questions, sometimes doing managerial ones, sometimes actual work-related ones. They specifically asked about handling calls and dealing with tough callers. The part that felt the weirdest was the role-playing; it seemed a bit childish and not really like how real customers actually call in.
Confirmed questions2 questions
- What do you do to manage stress?
- How do you balance stress from work and your home life?
Portland General Electric Customer Support Representative Interview Questions
Quoted word for word from Portland General Electric interview reports.
“How do you balance stress from work and your home life?”
Read reports →“What do you believe customer service is?”
Read reports →“What do you do to manage stress?”
Read reports →“What do the company's core values mean to you?”
Read reports →“Can you tell me why you are interested in working for PGE?”
Read report →“Can you share an instance where you exceeded expectations for a customer and the result?”
Read report →“What was your preparation process for this interview?”
Read report →“Tell me about your experience with tandem interviews.”
Read report →“Tell me about a challenging customer or situation you faced and how it was resolved.”
Read report →Formats, difficulty and experience
Across all 9 Portland General Electric interview reports.