Popular Customer Support Representative Interview Questions
& Process
Real candidates share what happened, how many rounds they had,
and how the experience turned out.
Based on 5 interview experiences · FREE TO READ
Candidate interview experiences
First-hand accounts from people who interviewed at Popular.
Popular
Customer Service Representative
Entry Average Positive experience Accept offer 2 rounds
Interview process
Recruiter call Technical screen
Interview formats
Behavioral Technical
This is an entry-level interview for a Customer Service Representative role, suitable for students or individuals with other commitments. Be ready to share examples from your work history. This is a good company to begin your career.
Confirmed questions2 questions
- Can you tell me about your work experiences mentioned on your resume?
- Can you tell me about your education?
Popular
Customer Service Representative
Entry Average Negative experience No offer 1 round
Interview process
Recruiter call
Interview formats
Behavioral
It was a lengthy process that seemed to follow a strict script. They spent a lot of time asking about information already on my resume, sometimes asking the same thing multiple times, which felt like they didn't believe me. They asked about my salary expectations but wouldn't say what they were offering when I asked.
Confirmed questions1 question
- Given your experience and education surpass the minimum requirements, what motivated your application for this role?
Popular
Customer Service Representative
Entry Average Negative experience Accept offer 3 rounds
Interview process
Recruiter call Background check Recruiter call Technical screen
Interview formats
Behavioral Other
I had 2 interviews, one with HR and one with a manager at the workplace. The whole process took about 3 weeks, including the initial call and drug tests.
Confirmed questions3 questions
- Why do you want to work here?
- Can you briefly explain your customer service experience?
- Can you speak in English for us to test your communication skills?
Popular Customer Support Representative Interview Questions
Quoted word for word from Popular interview reports.
“What's your understanding of marketing?”
Read reports →“Can you tell me about your education?”
Read reports →“In what ways can you contribute to this company?”
Read reports →“Given your experience and education surpass the minimum requirements, what motivated your application for this role?”
Read reports →“Can you briefly explain your customer service experience?”
Read report →“Can you tell me about your work experiences mentioned on your resume?”
Read report →Formats, difficulty and experience
Across all 5 Popular interview reports.