PokerStars Customer Support Representative Interview Questions
& Process
Real candidates share what happened, how many rounds they had,
and how the experience turned out.
Based on 21 interview experiences · FREE TO READ
Candidate interview experiences
First-hand accounts from people who interviewed at PokerStars.
PokerStars
Customer Service Representative
Entry Easy Positive experience No offer 3 rounds
Interview process
Recruiter call Phone screen Technical screen
Interview formats
Behavioral Technical
I applied online, they looked at my resume and then sent me some tests. I got an email to set up a 15-minute phone call, mainly to talk about what I expected and if I could do the job. After that, I got another email to set up a 1-hour Skype chat. The person interviewing me was nice but seemed new to this and was kind of annoying asking me repeatedly if I had ever emailed their support as a customer. Oh, and the company was started in 2001, not the 21st century lol. It's fine, I think I said "stick along" like three times instead of "stick around". Anyway, I didn't get it because I guess I'm not good at interviews, not because of her or anything else.
Confirmed questions4 questions
- What would you say are your strongest qualities?
- What about your weaknesses?
- Can you describe your previous work experiences?
PokerStars
Customer Service Representative
Entry Average Neutral experience No offer 3 rounds
Interview process
Take home Recruiter call Phone screen
Interview formats
Behavioral Technical
So, first I had to do an online assessment with reading comprehension questions in both Spanish and English. After that, I had a phone interview where we discussed salary, relocation details, and they scheduled a final Skype interview. I spoke with an agent for about 40 minutes. They mentioned I'd speak with more interviewers, but then that didn't happen. A week later, I got a rejection email.
Confirmed questions4 questions
- What is your desired salary range?
- What information do you have regarding our company?
- How would you handle interactions with customers of various age groups?
PokerStars
Customer Service Representative
Entry Easy Negative experience Decline offer 3 rounds
Interview process
Recruiter call Phone screen Technical screen Offer
Interview formats
Behavioral Technical
It was easy and fast at first, I had a phone interview and then a Skype video interview. They gave me a formal offer, but then didn't get back to me about my relocation questions in time. After I sent my citizenship papers, they said it's too complicated and won't move forward. They should have asked for this before the offer, right?
Confirmed questions1 question
- Basic questions were asked. Nothing out of the ordinary or overly challenging.
PokerStars Customer Support Representative Interview Questions
Quoted word for word from PokerStars interview reports.
“Have you looked into the cost of living in the country you'd be relocating to?”
Read reports →“What makes a good customer support representative?”
Read reports →“Could you explain how you would approach interacting with a real money player versus a demo player?”
Read reports →“What do you know about games?”
Read reports →“What are you looking to earn in terms of salary?”
Read report →“What are your thoughts on what constitutes excellent customer service?”
Read report →“What would you do if you were given a case that another agent had handled poorly?”
Read report →“What information do you have regarding our company?”
Read report →“What are your salary requirements?”
Read report →Formats, difficulty and experience
Across all 21 PokerStars interview reports.