PODS Customer Support Representative Interview Questions
& Process
Real candidates share what happened, how many rounds they had,
and how the experience turned out.
Based on 7 interview experiences · FREE TO READ
Candidate interview experiences
First-hand accounts from people who interviewed at PODS.
PODS
Customer Service Representative
Entry Easy Positive experience No offer 2 rounds
Interview process
Recruiter call Phone screen Onsite Offer
Interview formats
Behavioral Technical
I applied online and then got a call a few days later for a phone interview. The phone interview was mainly to confirm if I was still interested and ask some general questions. After that, I was offered a 1-on-1 interview. They sent an email with details about who I'd meet and the location. In the 1-on-1, we discussed my past work, any concerns about my resume, the work atmosphere, pay, and my abilities. They said I'd hear back within a week, but I got an email a few days later saying I wasn't chosen. The interview felt very laid-back, and I liked the environment I saw, so I was really bummed I didn't get the job.
Confirmed questions1 question
- What are your long-term career aspirations in the next five years?
PODS
Customer Service Representative
Entry Easy Neutral experience Accept offer 3 rounds
Interview process
Take home Onsite Background check
Interview formats
Technical Behavioral
You send in your resume online. Then they'll reach out to you to do some at-home testing for your typing speed. If you pass that, they'll get in touch for an in-person interview. If you get picked, they'll enroll you in a training program. They have training available pretty much all year. Don't be shocked if they offer you a sales job instead of customer service, especially in the summer when things get hectic.
Confirmed questions1 question
- What's your approach to dealing with an angry customer?
PODS
Call Center Representative
Entry Average Positive experience Accept offer 4 rounds
Interview process
Recruiter call Onsite Background check Offer
Interview formats
Behavioral Technical
The hiring process was really good. The recruiters were well-trained, and the people I met were friendly and seemed to like the company. The interview format and questions were consistent throughout. My first day was also good. The HR staff was very friendly and appeared to genuinely care about me.
Confirmed questions1 question
- Tell me about a time you had to juggle multiple tasks at once.
PODS Customer Support Representative Interview Questions
Quoted word for word from PODS interview reports.
“How would you handle a customer who is upset, even if their anger is not directed at you personally?”
Read reports →“Can you describe how you would sell a PODS container to a customer?”
Read reports →“What's your approach to dealing with an angry customer?”
Read reports →“How do you deal with challenging customers?”
Read reports →“What are your long-term career aspirations in the next five years?”
Read report →“Can you describe a situation where a customer contacted you with an issue, and explain how you resolved it?”
Read report →“Tell me about a time you had to juggle multiple tasks at once.”
Read report →Formats, difficulty and experience
Across all 7 PODS interview reports.