Phreesia Customer Experience Specialist Interview Questions
& Process
Real candidates share what happened, how many rounds they had,
and how the experience turned out.
Based on 13 interview experiences · FREE TO READ
Candidate interview experiences
First-hand accounts from people who interviewed at Phreesia.
Phreesia
Customer Success Associate
Entry Difficult Negative experience No offer 2 rounds
Interview process
Recruiter call Phone screen Technical screen
Interview formats
Behavioral Technical
The first interview was a phone screening with what seemed like a recruiter. It went well, they mainly wanted to see if I'd done my research and asked a bit about my background. The second interview was with a current manager. I think I did okay even though she was really trying hard not to show any emotion, almost like she was told to. I didn't hear back and had to follow up a few times before they told me I wasn't moving forward. The culture seems to match what most of the reviews from current and past employees said... cold.
Confirmed questions1 question
- Could you tell me what you know about our company and its products?
Phreesia
Customer Success Associate
Senior Easy Negative experience No offer 1 round
Interview process
Recruiter call Background check Offer
Interview formats
Behavioral
I applied for the role and got a screening call scheduled. The interviewer was late and cut the call short. I talked about my experience and interest in the company, but he seemed uninterested. I later saw other reviews mentioning similar experiences with this interviewer. I got rejected on Monday after interviewing on Wednesday.
Confirmed questions1 question
- Can you tell me what you know about Phreesia?
Phreesia
Customer Success Associate
Entry Average Positive experience Accept offer 4 rounds
Interview process
Recruiter call Phone screen Presentation Technical screen Onsite Background check
Interview formats
Behavioral Presentation Technical
I applied online and then HR reached out about two weeks later to set up an initial phone chat. After that, I had three more interviews over MS Teams. The second one was about 2 hours long with three people interviewing me. This part involved giving a presentation about what I know about Phreesia, getting to see the product and talk with a CSA, and then another chat with the CS Sr. Director. The very last interview was focused on behavioral questions. All in all, the interview process was a good experience. The team was really professional, friendly, and quick to respond. My advice is to make sure you actually want to work at Phreesia, show interest in the company and the job, and ask good questions that prove it.
Confirmed questions5 questions
- Can you tell me why you are interested in working at Phreesia?
- What would you consider to be one of your strengths?
- Could you share a weakness you possess?
Phreesia Customer Experience Specialist Interview Questions
Quoted word for word from Phreesia interview reports.
“What does success mean to you?”
Read reports →“What is your understanding of Phreesia's mission?”
Read reports →“What do you know about Phreesia's mission?”
Read reports →“Can you identify a crucial functionality of Phreesia from a client's perspective?”
Read reports →“Can you tell me what you know about Phreesia?”
Read report →“What's your competitive nature like?”
Read report →“Could you share a weakness you possess?”
Read report →“What specifically about Phreesia interests you?”
Read report →“Can you describe how you manage several tasks that are all competing for your attention?”
Read report →Formats, difficulty and experience
Across all 13 Phreesia interview reports.