PetSmart Sales Associate Interview Questions
& Process
Real candidates share what happened, how many rounds they had,
and how the experience turned out.
Based on 127 interview experiences · FREE TO READ
Candidate interview experiences
First-hand accounts from people who interviewed at PetSmart.
PetSmart
Sales Associate
Entry Average Negative experience No offer 1 round
Interview process
Recruiter call Background check
Interview formats
Behavioral
I applied for a retail sales associate job at Petsmart but when I showed up, the position was actually for Petshotel and the interviewer said it would be mostly dealing with dogs. Even though I applied for a different role, I would have taken the Petshotel job anyway. The interview was on January 29 and she mentioned she had a few more candidates to interview and would get back to me. It's now February 20 and I haven't heard anything. About a week and a half after the interview, I called the store for an update. An employee took down my info and said the manager would be back on Thursday. Petsmart tends to ghost candidates they don't think are a good fit. I might be a bit slow due to a TBI, but I believe I'm a better communicator than the hiring manager. I used to shop at Petsmart but I won't support this location anymore because of their unprofessionalism. I was also rejected by Pet Food Express, but at least they sent an email, which shows professionalism. I'd rather shop at a place that notifies you of rejection than one that ghosts you.
Confirmed questions4 questions
- Could you introduce yourself?
- Would you mind getting dirty?
- Are you okay with being around dogs of various sizes?
PetSmart
Retail Sales Associate
Entry Easy Neutral experience Accept offer 2 rounds
Interview process
Recruiter call Onsite
Interview formats
Behavioral Other
I had two interviews. The first was a general get-to-know-you chat. The second involved situational questions about customer service scenarios and questions about my past customer service experience.
Confirmed questions2 questions
- Tell me about your customer service experience and how you work best.
- How would you handle specific customer service situations?
PetSmart
Sales Associate
Entry Average Positive experience No offer 1 round
Interview process
Recruiter call
Interview formats
Behavioral
This was my first job interview, and it was a really good learning experience. I got there an hour early to make sure I was on time and took a moment to get myself together before the meeting. I was a little nervous because I don't have much experience, but the interview went well and was pretty quick. The main issue was that the job was full-time, and I was looking for part-time work, so they decided not to hire me because of that.
Confirmed questions1 question
- What is your definition of customer service?
PetSmart Sales Associate Interview Questions
Quoted word for word from PetSmart interview reports.
“Given I just got a new puppy, what do I need?”
Read reports →“What would you do if you found out someone was speaking badly about you?”
Read reports →“What would you say to a new puppy owner who has many questions?”
Read reports →“What would you do if a customer wanted a dog food that we don't have in stock?”
Read reports →“Imagine a customer is at the register buying food, and you know treats are on sale; how would you upsell them?”
Read report →“Are there any specific animals you would not want to work with?”
Read report →“Describe how you would handle a situation at the cash register with one customer while another customer approaches needing assistance with a fish.”
Read report →“What are your goals for the next 6 months?”
Read report →“Have you worked with pet food before, and do you know about their ingredients?”
Read report →Formats, difficulty and experience
Across all 127 PetSmart interview reports.