PetSmart Operations Manager Interview Questions
& Process
Real candidates share what happened, how many rounds they had,
and how the experience turned out.
Based on 18 interview experiences · FREE TO READ
Candidate interview experiences
First-hand accounts from people who interviewed at PetSmart.
PetSmart
Operations Manager
Mid Difficult Positive experience No offer 3 rounds
Interview process
Recruiter call Onsite Take home Background check Offer
Interview formats
Behavioral Technical
The interview process was pretty solid with the usual questions. I talked to the direct managers for the role. After the interview, one of the interviewers walked me out. I think I might have failed a final test because I was distracted by the person walking me out. I'm usually very attentive, but on our way out, I noticed some trash on the floor that wasn't there when we walked in. He specifically pointed it out, picked it up (which I didn't see initially), and threw it away. I'm pretty sure this affected my final test.
Confirmed questions1 question
- How would you handle employees who aren't performing well?
PetSmart
Operations Manager
Mid Average Accept offer 5 rounds
Interview process
Recruiter call Take home Phone screen Onsite
Interview formats
Behavioral Technical
I applied online and had to react to a bunch of statements like "I get along well with others" from "Strongly Disagree" to "Strongly Agree." About a week or two later, I got an email to do another online assessment that tested personality and basic math. Then, I had two phone interviews and at least three in-person interviews. The interviewers were pretty inexperienced, and the questions were mostly easy. The whole process took about two months.
Confirmed questions1 question
- Can you describe your management style?
PetSmart
Operations Manager
Mid Average Positive experience Accept offer 3 rounds
Interview process
Recruiter call Phone screen Onsite Presentation Background check
Interview formats
Behavioral Presentation Other
You will fill out an application on Petsmart.com. Management will call you if they are interested. There will be 2-3 interviews, one with an Operations Manager, one with a Department Manager, and one with the Store Manager. If hired, you will go through a lot of training videos and tests with important information. They are looking for great energy and enthusiasm. Expertise isn't necessary, as they train you for the position; you just need great communication and customer service skills.
Confirmed questions1 question
- Can you demonstrate your selling skills right now? You need to be confident and show your personality!
PetSmart Operations Manager Interview Questions
Quoted word for word from PetSmart interview reports.
“How would you handle a situation where a dog was injured or passed away while under Petsmart's care?”
Read reports →“Do you own any pets?”
Read reports →“Describe your strategy for coaching an associate who is not meeting expectations or is underperforming.”
Read reports →“How do you guarantee total customer satisfaction on every visit?”
Read reports →“Could you demonstrate how you would guide a customer through the purchase of dog food?”
Read report →“How would you handle employees who aren't performing well?”
Read report →“What makes you want to join PetSmart?”
Read report →“Can you demonstrate your selling skills right now? You need to be confident and show your personality!”
Read report →“What are your thoughts on the responsibilities of this Operations Manager role?”
Read report →Formats, difficulty and experience
Across all 18 PetSmart interview reports.