PetSafe Brands Customer Support Representative Interview Questions
& Process
Real candidates share what happened, how many rounds they had,
and how the experience turned out.
Based on 6 interview experiences · FREE TO READ
Candidate interview experiences
First-hand accounts from people who interviewed at PetSafe Brands.
PetSafe Brands
Customer Service Representative
Entry Average Negative experience Accept offer 3 rounds
Interview process
Recruiter call Phone screen Onsite
Interview formats
Behavioral Other
We had a few virtual interviews. They said things to make us feel good, but it wasn't the reality. They mentioned bringing your dog to work, but that's not allowed for the first 90 days, and they can extend that. The shift is always 11 AM to 8 PM, with no flexibility. Working from home is also only if they decide you can, so it's not a guaranteed option.
Confirmed questions1 question
- Can you commit to an 11 AM to 8 PM schedule?
PetSafe Brands
Customer Service Representative
Entry Average Negative experience No offer 1 round
Interview process
Recruiter call Phone screen Offer
Interview formats
Behavioral
I got a call really fast after sending my resume. They did a 15-minute phone interview, which was super friendly and casual. After it finished, they said they'd email me with info on the 'next step.' It all seemed really good, even with things like pay, distance, and a late start date that I'd have to adjust to. I was excited for the job and the company. The very next day, I got an email saying they weren't moving forward with me, claiming I wasn't qualified enough. I was totally blindsided. It didn't make sense because they already had my qualifications from my resume. I was really bummed, especially since they could have taken a few days to decide, given I was willing to wait a month for the start date! They decided to reject me right away, just as quickly as they contacted me. I'm reviewing this now because a few days after the start date (and 6 weeks after my interview), they're already reposting the job, which seems like they're still looking to fill it, and given the bad reviews from current customer service employees, it says a lot about the job and their decisions.
Confirmed questions2 questions
- Tell me about a weakness you have.
- Describe a time you received excellent customer service.
PetSafe Brands
Customer Care Specialist
Entry Average Positive experience Accept offer 2 rounds
Interview process
Recruiter call Onsite Background check
Interview formats
Behavioral Technical Other
I met with the hiring manager and an HR rep. We talked about the company's values and what they expect, went over the job details and the training plan, and they answered my questions. Then, I did a practice mock phone call, listened in on a real call with someone currently doing the job, and took a typing test.
Confirmed questions1 question
- How would you handle a situation where a customer is upset because their dog, wearing our collar, got out of the yard and is still missing?
PetSafe Brands Customer Support Representative Interview Questions
Quoted word for word from PetSafe Brands interview reports.
“How would you handle a situation where a customer is upset because their dog, wearing our collar, got out of the yard and is still missing?”
Read reports →“Can you tell me what ownership means to you?”
Read reports →“Can you commit to an 11 AM to 8 PM schedule?”
Read reports →“Describe a time you received excellent customer service.”
Read reports →“In your own words, what constitutes an excellent customer experience?”
Read report →“What makes you a good fit for Radio Systems?”
Read report →“Tell me about a weakness you have.”
Read report →Formats, difficulty and experience
Across all 6 PetSafe Brands interview reports.