Percepta Customer Support Representative Interview Questions
& Process
Real candidates share what happened, how many rounds they had,
and how the experience turned out.
Based on 29 interview experiences · FREE TO READ
Candidate interview experiences
First-hand accounts from people who interviewed at Percepta.
Percepta
Customer Experience Specialist
Entry Average Positive experience Accept offer 2 rounds
Interview process
Recruiter call Phone screen
Interview formats
Behavioral
The interview process was smooth, starting with an initial call with the recruiter, who was very nice, followed by an interview with the Hiring Manager. The entire process took about 2 weeks, tops. The interviews were oriented to your abilities to provide proper customer service using the STAR method.
Confirmed questions0 questions
No confirmed questions were included in this interview report.
Percepta
Customer Service Representative
Entry Average Positive experience Accept offer 2 rounds
Interview process
Recruiter call Onsite Offer
Interview formats
Behavioral
I had an initial chat with HR over the phone that lasted about 10-15 minutes. Then, HR sent an email with the details for the final interview. The next day, I got the email with the interview schedule and office location. When I went in, I met with the inbound team leader and the operations manager. It was a quick meeting, around 30-45 minutes. They said HR would let me know the outcome, and I got a call a few hours later saying I got the job. It was a pretty straightforward interview.
Confirmed questions2 questions
- What made you want to apply for this job?
- Can you share an instance where you faced an unrealistic target and describe how you managed to meet it?
Percepta
Customer Experience Specialist
Entry Easy Neutral experience Accept offer 2 rounds
Interview process
Recruiter call Background check
Interview formats
Behavioral
So after I passed some assessments, they got in touch. A recruiter reached out, but they didn't really know much about the hiring manager for the role, which was a bit of a bummer.
Confirmed questions3 questions
- Were you previously involved in interviews or employment with Percepta and/or TTEC, Teletech?
- What is your main industry background?
- What is the extent of your years in this industry?
Percepta Customer Support Representative Interview Questions
Quoted word for word from Percepta interview reports.
“How would you guide a customer through pairing a Bluetooth device?”
Read reports →“How would you deescalate a situation if a customer insisted on speaking to a manager?”
Read reports →“Are you willing to attend training daily for 8 weeks?”
Read reports →“What is your plan of action when a customer is upset because an item they want to purchase is out of stock and they need to resolve this issue?”
Read reports →“How many years have you worked in a call center?”
Read report →“Describe a situation where you had to de-escalate a problem with an angry customer.”
Read report →“Can you share an instance where you delivered outstanding customer service, or where you received it?”
Read report →“What is the extent of your years in this industry?”
Read report →“Were you previously involved in interviews or employment with Percepta and/or TTEC, Teletech?”
Read report →Formats, difficulty and experience
Across all 29 Percepta interview reports.