People's United Bank Customer Support Representative Interview Questions
& Process

Applied online and got a call the next day saying the position was filled but there was another one open nearby. The recruiter asked some basic questions over the phone and said someone would follow up. A few days later, they contacted me to set up an in-person interview at the branch. I met with two managers and the market manager. They asked similar questions, mainly to gauge my comfort level with customers and if I was shy. After that, I went home and got a call a couple of days later saying they accepted me. Then, I went to Hartford to meet with HR for a brief company introduction and to complete a background check. I also had to get fingerprinted, which they reimburse. I started once the background check was cleared.

I applied online and got an email 2 days later to set up an interview. The interview went great and I passed the background check. However, the credit check came back with an item from identity theft that I'm disputing. HR said I needed to clear it up before they could move forward. This took 2 weeks of back and forth. I told them I wouldn't pay a charge I'm not responsible for, especially while it's being disputed. I decided not to join the company.

You start with an interview with HR at their corporate office. If they think you're a good fit, you then have an in-person interview at the location you applied to. If you get the job, you'll do your fingerprints and then start training at their teller academy on set dates.