PCCW Customer Support Representative Interview Questions
& Process
Real candidates share what happened, how many rounds they had,
and how the experience turned out.
Based on 8 interview experiences · FREE TO READ
Candidate interview experiences
First-hand accounts from people who interviewed at PCCW.
PCCW
Customer Support Specialist
Entry Easy Neutral experience Decline offer 2 rounds
Interview process
Technical screen Recruiter call
Interview formats
Technical Behavioral
The interview process went smoothly, but the computer skills test felt like a waste of time, like they just used it to keep me busy while waiting for the actual interview. The whole thing took about 1 to 2 hours to complete.
Confirmed questions2 questions
- What's your reason for leaving your last job?
- Are you aware of the responsibilities involved in this role?
PCCW
Customer Service Associate
Entry Easy Neutral experience Accept offer 2 rounds
Interview process
Recruiter call Take home Onsite Offer
Interview formats
Behavioral Technical
I applied online and then got a call the next day to set up an interview. They emailed me an assessment with typing, math, and basic computer knowledge tests. When I went in for the interview, I had to fill out an application again and pick my preferred working hours. After that, I was called back for an interview where they asked me about my past work experience and customer service skills. Although I didn't get the job I originally applied for, they offered me a temporary position from Christmas to February, which I accepted because I needed the money.
Confirmed questions1 question
- Can you describe a situation where you had to handle a customer who was angry?
PCCW
Customer Service Representative
Entry Average Positive experience Accept offer 3 rounds
Interview process
Recruiter call Take home Onsite
Interview formats
Technical Behavioral Other
First they checked my qualifications and work history. Then I had to take two written tests. One test was about the company's products and services. The other test had multiple-choice questions and an email response section about handling customers. After finishing the tests, I waited over an hour for the interview. There were two interviewers, one from customer service and one from HR. They asked me to introduce myself. Then, they asked for details about my customer service experience and the reasons for leaving my previous job. After that, they explained the job duties and working hours. The interview process went well, and the staff were polite.
Confirmed questions2 questions
- Can you introduce yourself?
- What were your reasons for leaving your previous company?
PCCW Customer Support Representative Interview Questions
Quoted word for word from PCCW interview reports.
“Can you introduce yourself?”
Read reports →“Can you describe a situation where you had to handle a customer who was angry?”
Read reports →“Why did you choose this role?”
Read reports →“What's your reason for leaving your last job?”
Read reports →“Are you aware of the responsibilities involved in this role?”
Read report →“What is your take on customer service?”
Read report →“What makes you want to be employed at this company?”
Read report →“What were your reasons for leaving your previous company?”
Read report →“What are your job expectations?”
Read report →Formats, difficulty and experience
Across all 8 PCCW interview reports.