Paylocity Customer Support Representative Interview Questions
& Process
Real candidates share what happened, how many rounds they had,
and how the experience turned out.
Based on 7 interview experiences · FREE TO READ
Candidate interview experiences
First-hand accounts from people who interviewed at Paylocity.
Paylocity
Customer Service Representative
Entry Average Positive experience Decline offer 2 rounds
Interview process
Recruiter call Phone screen
Interview formats
Behavioral
The interviewer was really nice and easy to talk to and answered all my questions. The first interview was a phone call. They offered me a second interview, but I had to turn it down because of some unexpected medical stuff.
Confirmed questions1 question
- Can you share an experience dealing with a very upset customer or guest? Explain how you de-escalated the situation and what the outcome was.
Paylocity
Customer Service Representative
Entry Average Neutral experience No offer 2 rounds
Interview process
Recruiter call Onsite Offer
Interview formats
Behavioral Other
I applied online and got a call the next day to set up a phone interview. The phone interview went well, and then I had a face-to-face interview the week after. It was with 3 managers. They asked a lot of questions, but most weren't really about the job. It was pretty easy and went fine. They gave me a tour and some benefits info at the end. The next day, I got an email saying I didn't get the job. It was a bit misleading to get the tour and benefits info since I didn't get the offer, but I already got a better offer elsewhere anyway.
Confirmed questions2 questions
- What would your coworkers say about you?
- Tell me about a time when...
Paylocity
Customer Service Representative
Entry Difficult Neutral experience No offer 3 rounds
Interview process
Recruiter call Take home Onsite
Interview formats
Behavioral Technical
So I applied online and then got an email to set up a phone interview. After that, they said they'd email me for an in-person interview and also send a second application and an online personality test called Devine Hourly Selection. The in-person interview was over an hour long and had two people interviewing me.
Confirmed questions4 questions
- This job needs you to juggle multiple tasks and manage your time well. How do you handle multitasking and time management in your current role?
- What are your long-term aspirations?
- Describe a time you delivered outstanding customer service.
Paylocity Customer Support Representative Interview Questions
Quoted word for word from Paylocity interview reports.
“Tell me about a time you procrastinated.”
Read reports →“Can you describe your worst supervisor?”
Read reports →“What was your least favorite thing about your previous supervisor?”
Read reports →“Can you describe your best supervisor?”
Read reports →“What are your long-term aspirations?”
Read report →“What would your coworkers say about you?”
Read report →“Can you share an experience dealing with a very upset customer or guest? Explain how you de-escalated the situation and what the outcome was.”
Read report →“Describe a time you delivered outstanding customer service.”
Read report →“What technical skills do you possess?”
Read report →Formats, difficulty and experience
Across all 7 Paylocity interview reports.