Payless ShoeSource Sales Associate Interview Questions
& Process
Real candidates share what happened, how many rounds they had,
and how the experience turned out.
Based on 229 interview experiences · FREE TO READ
Candidate interview experiences
First-hand accounts from people who interviewed at Payless ShoeSource.
Payless ShoeSource
Sales Associate
Entry Easy Positive experience Accept offer 2 rounds
Interview process
Recruiter call Phone screen Presentation Background check Offer
Interview formats
Behavioral Presentation
I applied on May 24th and got a call on June 4th to set up an interview for the next day. The first interview on June 5th involved reading about the job duties and expectations, then confirming I could meet them. After that, I did a role-play where I had to sell the manager the shoes I was wearing. The questions were pretty general, and the interview lasted about 15 minutes. Two days later, on June 7th, I got a call for a second interview on June 8th with a different manager from another store. This wasn't really an interview, more like the manager explaining a typical workday, the dress code, their expectations, and showing me their sales tracking system. This also took about 15 minutes. The day after, June 9th, the first manager called to offer me the job, but I first had to pass a drug test. I went in on June 11th to sign the consent form and then went to the lab. They said results would take up to a week. On June 15th, the manager called with my results, and my start date is June 19th. The whole thing took less than a month.
Confirmed questions5 questions
- Tell me about a time you broke the rules.
- How did you handle a stressful situation you experienced?
- How would you sell me the shoes you're wearing if I were a customer?
Payless ShoeSource
Sales Associate
Entry Difficult Negative experience No offer 2 rounds
Interview process
Recruiter call Onsite
Interview formats
Behavioral Other
So I got a call last week from someone, couldn't really hear him. He set up an interview for the next week. I showed up for it, but the person at the front desk looked shocked when I said I was there for an interview. A manager came out a few minutes later and asked who I was. I told him my name and he asked if he scheduled me for yesterday. I corrected him, saying he booked me for today at 2pm. He went to the back, told me to wait. Then I saw him walking around the back of the store with someone else. I waited about 5 minutes, then another 5, and then I just left. It was a really bad process.
Confirmed questions0 questions
No confirmed questions were included in this interview report.
Payless ShoeSource
Sales Associate
Entry Average Positive experience No offer 4 rounds
Interview process
Recruiter call Group Take home Background check
Interview formats
Behavioral Group Presentation
I applied online and got a call back in a few days. The manager asked me some questions over the phone and then scheduled me for an interview. I went in for a group interview with 3 other people. The interview process was really easy, and the manager was super nice and made me feel comfortable, even though I was nervous because I don't have much work experience. They asked us a few questions and then had us do a role-play where we had to sell them a shoe. After the interview, the manager asked about my availability during the holidays. Then I had to do a computer screening test. I should hear back in a few days, and if I pass, they'll call me!
Confirmed questions6 questions
- Can you tell me about yourself?
- Describe a mistake you made and how you dealt with it.
- Share an instance where you assisted someone in making a choice.
Payless ShoeSource Sales Associate Interview Questions
Quoted word for word from Payless ShoeSource interview reports.
“If a customer came in looking for size 8 shoes, what would you recommend and how would you convince them to buy it?”
Read reports →“If a client is unsure about what shoe they want, how would you help them find and purchase a specific shoe?”
Read reports →“When you walk into a store, what's the very first thing that catches your eye and why?”
Read reports →“What would you do if you asked a customer "Can I help you?" and they said "No."”
Read reports →“What are your thoughts on staying a bit longer if the next shift's person doesn't arrive on time?”
Read report →“Could you choose an item from the store and then try to sell it to the manager?”
Read report →“How would you get a customer to buy items from the store, and how would you ensure repeat business?”
Read report →“Can you tell me how you would describe the benefits of this product to someone who might buy it?”
Read report →“Given different shoes and accessories, perform sales scenarios to try and sell an item to a customer, describing and attempting to sell it with as much effort as possible to demonstrate your sales abilities to the managers.”
Read report →Formats, difficulty and experience
Across all 229 Payless ShoeSource interview reports.