Payless ShoeSource Manager Interview Questions
& Process
Real candidates share what happened, how many rounds they had,
and how the experience turned out.
Based on 12 interview experiences · FREE TO READ
Candidate interview experiences
First-hand accounts from people who interviewed at Payless ShoeSource.
Payless ShoeSource
Manager
Manager Average Positive experience Accept offer 5 rounds
Interview process
Recruiter call Phone screen Technical screen Onsite Panel Group Presentation Background check Offer
Interview formats
Behavioral Technical
The interview process felt pretty standard for the manager role. I felt ready for it and nothing seemed unusual. They laid out what they were looking for in a clear way. They also had time for me to ask any questions I had.
Confirmed questions1 question
- How would you help someone in certain situations?
Payless ShoeSource
Assistant Manager
Manager Average Positive experience Accept offer 3 rounds
Interview process
Recruiter call Phone screen Technical screen Onsite Background check Offer
Interview formats
Behavioral Case Presentation
When I first arrived at the store, I was greeted warmly and asked if I needed assistance, which gave me a great first impression. I spoke with the Assistant Manager informally for a few minutes, which served as my initial interview. After completing the online application, I followed up daily via phone and visited the store every other day. About a week later, I had a formal interview with the Assistant Manager. I dressed professionally in slacks and a long-sleeved dress shirt. It's important to be presentable, confident, and articulate complete thoughts. Being prepared with answers is key to avoid hesitant responses. A week after that, I interviewed with the Store Manager. I wasn't fully prepared for this part. The attire was the same, and it was important to make a good impression, smile, greet everyone, and be friendly. Things were going well until the manager suggested role-playing. Since I wasn't as outgoing then as I am now, practicing different role-playing scenarios beforehand is crucial. I ended up doing well and got the job. The whole process was a bit long, taking about three weeks from the first interview to my start date, mainly because my drug test results were delayed.
Confirmed questions1 question
- Tell me about the role-playing scenario with the store manager.
Payless ShoeSource
Assistant Manager
Manager Easy Neutral experience Accept offer 1 round
Interview process
Recruiter call Offer
Interview formats
Behavioral
It was pretty easy and quick, they were looking for personable people and I was a good fit. They asked if I had experience, which I didn't, but they liked that I went to college and hired me on the spot.
Confirmed questions1 question
- Are you comfortable handling customer service?
Payless ShoeSource Manager Interview Questions
Quoted word for word from Payless ShoeSource interview reports.
“How do you handle firing employees?”
Read reports →“How would you go about recruiting employees who show promise?”
Read reports →“How would you help someone in certain situations?”
Read reports →“How would you handle a situation where an associate is dealing with a difficult customer?”
Read reports →“Can you describe a situation where you dealt with a frustrated customer?”
Read report →“Tell me about a time you faced a challenge that prevented you from reaching a goal and explain how you dealt with it.”
Read report →“Tell me about the role-playing scenario with the store manager.”
Read report →“How do you approach working with diverse groups of people?”
Read report →“How do you manage people?”
Read report →Formats, difficulty and experience
Across all 12 Payless ShoeSource interview reports.