Payless ShoeSource Customer Support Representative Interview Questions
& Process
Real candidates share what happened, how many rounds they had,
and how the experience turned out.
Based on 5 interview experiences · FREE TO READ
Candidate interview experiences
First-hand accounts from people who interviewed at Payless ShoeSource.
Payless ShoeSource
Customer Service Associate
Entry Easy Positive experience Accept offer 2 rounds
Interview process
Recruiter call Phone screen
Interview formats
Behavioral
The interview process was really professional and straightforward. They mainly asked common questions, plus some situational ones about customer service. They wanted to hear about a time I dealt with a rude customer, and also about my strengths and weaknesses, and other similar behavioral stuff. The interviewer was a really nice person.
Confirmed questions1 question
- Can you share a time when a customer became angry?
Payless ShoeSource
Customer Service Associate
Entry Easy Neutral experience Accept offer 2 rounds
Interview process
Recruiter call Phone screen Offer
Interview formats
Behavioral Presentation
I applied online and pretty much every store in the area called and then an interview was set up for about a week later. It was a casual sit-down in a food court that lasted about 20 minutes or less. Then, about 2 weeks went by without hearing anything. After that, I interviewed over the phone with upper management for about 10 minutes. Then another week and a half passed before I got the job offer, but the start date wasn't given to me for about another week.
Confirmed questions2 questions
- The manager looked at her shoes and asked me to sell them to her.
- She then showed me a counter watch and told me to tell her what it was and what it was for in the store.
Payless ShoeSource
Customer Support Associate
Entry Average Positive experience Accept offer 2 rounds
Interview process
Recruiter call Technical screen Offer
Interview formats
Behavioral Technical
The hiring process was pretty much what I expected. The interview took about an hour, and they asked me about my past customer experiences and interactions. I spoke with both the department manager and my potential direct supervisor. It's crucial to show up confident, emphasizing your customer-centric attitude and your ability to handle constant communication. They seem to be looking for candidates who express a genuine interest in staying with the company for over a year, likely because customer support departments have high turnover. Showing you'll stick around is a big plus. Both interviewers made me feel like the job was practically mine before I even left, so I made sure to reiterate my strong interest in the position.
Confirmed questions1 question
- Can you share an instance where you made a mistake at work or school, and how you rectified it?
Payless ShoeSource Customer Support Representative Interview Questions
Quoted word for word from Payless ShoeSource interview reports.
“The manager looked at her shoes and asked me to sell them to her.”
Read reports →“She then showed me a counter watch and told me to tell her what it was and what it was for in the store.”
Read reports →“What would you recommend if a customer needs shoes to match an outfit they have?”
Read reports →“Can you speak Spanish?”
Read reports →“Can you share a time when a customer became angry?”
Read report →“Can you share an instance where you made a mistake at work or school, and how you rectified it?”
Read report →Formats, difficulty and experience
Across all 5 Payless ShoeSource interview reports.