PartnerHero Customer Support Representative Interview Questions
& Process
Real candidates share what happened, how many rounds they had,
and how the experience turned out.
Based on 28 interview experiences · FREE TO READ
Candidate interview experiences
First-hand accounts from people who interviewed at PartnerHero.
PartnerHero
Customer Support Specialist
Mid Easy Negative experience Decline offer 2 rounds
Interview process
Recruiter call Phone screen
Interview formats
Behavioral
It was a really unprofessional and robotic interview process. They were clearly hiring a lot of people without caring about quality. The interviewer had their camera off, spoke poor English, and didn’t get basic stuff like gross vs. net salary or different currencies. They just read from a script and didn't listen to my answers. The salary they offered was super low, and even after I said I wasn't interested multiple times, they still emailed me saying I was moving forward. It’s obvious they’re hiring in bulk and don’t care about professionalism or quality. I wouldn’t recommend it.
Confirmed questions2 questions
- How would you handle an upset customer?
- What would you do if you didn't know the answer to a client's question?
PartnerHero
Customer Service Representative
Entry Easy Positive experience Decline offer 3 rounds
Interview process
Recruiter call Take home Technical screen
Interview formats
Behavioral Technical
First, we carefully review all the applications we get. Then, for those who seem like a good fit, we give them a skills assessment that's made just for this job. This part is super important to see if you've got the skills we need. It might involve doing some tasks or tests that are a lot like what you'd actually be doing in the role. We do this so we can really see what you're capable of.
Confirmed questions1 question
- What's your approach when a customer asks something you don't know the answer to right away?
PartnerHero
Customer Support Associate
Entry Average Positive experience Accept offer 5 rounds
Interview process
Recruiter call Technical screen Onsite Background check Offer
Interview formats
Behavioral Technical
So first, I sent in an online application. Then I had an interview with the recruiter. After that, there was a written test. Then I interviewed with the client reps, and finally with the project managers. I didn't get picked for that one. But, like, a week or two after, the managers for a different project called me in. I had the interview the very next day, and by Monday I was working. The whole process was super clear and organized. Everyone was really nice and respectful. The only thing is, I felt a bit rushed in the PM interview. Like, there was so much to say and not enough time. So if you're interviewing with PH, maybe plan out what you want them to know about you.
Confirmed questions3 questions
- Can you share your professional background?
- Could you tell us about your personality and values?
- What's your experience with the product you'll be supporting?
PartnerHero Customer Support Representative Interview Questions
Quoted word for word from PartnerHero interview reports.
“What schedule were you looking for and what days off do you want?”
Read reports →“How would you handle a rude user?”
Read reports →“How would you handle speaking with a customer who has a speech impediment?”
Read reports →“What do you like to do in your free time?”
Read reports →“Tell me about your favorite hobbies.”
Read report →“What would you do if you didn't know the answer to a client's question?”
Read report →“How do you deal with hard-to-please customers?”
Read report →“Can you describe the worst feedback you've received from your supervisor?”
Read report →“Would you be open to a hybrid work arrangement?”
Read report →Formats, difficulty and experience
Across all 28 PartnerHero interview reports.