Paper Source Customer Support Representative Interview Questions
& Process
Real candidates share what happened, how many rounds they had,
and how the experience turned out.
Based on 27 interview experiences · FREE TO READ
Candidate interview experiences
First-hand accounts from people who interviewed at Paper Source.
Paper Source
Customer Service Associate
Mid Easy Positive experience Accept offer 3 rounds
Interview process
Recruiter call Onsite Offer
Interview formats
Behavioral Presentation
I found the job through an online application and a referral from someone who works there. The first step was a phone call, followed by two interviews where I had to show my portfolio demonstrating my skills with the tools. They liked my work but were curious why I, with my level of experience, would want to work in retail. I explained that with an 8-month-old baby and a packed schedule, I was looking for a job that was both interesting and flexible. They were pleased to hear that I have a flexible schedule, even accommodating my Sabbath observance. It's been a few weeks, and I'm really enjoying my job!
Confirmed questions1 question
- Do you have experience using a heat embossing tool?
Paper Source
Customer Service Representative
Entry Average No offer 2 rounds
Interview process
Recruiter call Phone screen Onsite Offer
Interview formats
Behavioral Technical
I saw the PT customer service position on their website. Within a week, I got a call for a simple and pleasant initial interview. They asked me to expand on my resume. This led to a one-on-one interview with the store manager. The interview itself was pretty good. They asked about my background in arts and crafts, my customer service experiences, and how I could improve their services. The only bad part was that they said they'd call within a week to let me know if I got the job, but it's been over two weeks with no word. I find that really rude and annoying.
Confirmed questions4 questions
- Could you share three of your characteristics?
- Tell me about your experience with arts and crafts.
- What experiences do you have related to customer service?
Paper Source
Customer Service Associate
Entry Average Positive experience Accept offer 2 rounds
Interview process
Recruiter call Phone screen
Interview formats
Behavioral Technical
There were two rounds of interviews. One was with the assistant manager and the other was with the store manager. They will ask very specifically about your creative crafting experience and ask to see samples. They want skilled people who can inspire customers and educate them on different methods. Because the clients can be so diverse, all sorts of personal creative experience is useful to talk about.
Confirmed questions5 questions
- Tell me about your creative crafting experience.
- Do you have any samples of your creative crafting work you can show me?
- How do you typically interact with people?
Paper Source Customer Support Representative Interview Questions
Quoted word for word from Paper Source interview reports.
“Have you ever done stamping or heat-embossing before?”
Read reports →“Do you have experience using a heat embossing tool?”
Read reports →“Can you tell me what you know about Paper Source?”
Read reports →“Are you more of an introvert or an extrovert, and what makes you say that?”
Read reports →“What is your motivation for creating things daily?”
Read report →“What is your level of interest in arts and crafts?”
Read report →“What creative activities do you engage in during your leisure time?”
Read report →“What value can you add to Paper Source?”
Read report →“Do you have any samples of your creative crafting work you can show me?”
Read report →Formats, difficulty and experience
Across all 27 Paper Source interview reports.