Panera Bread Customer Support Representative Interview Questions
& Process
Real candidates share what happened, how many rounds they had,
and how the experience turned out.
Based on 48 interview experiences · FREE TO READ
Candidate interview experiences
First-hand accounts from people who interviewed at Panera Bread.
Panera Bread
Customer Service Associate
Entry Average Positive experience Accept offer 2 rounds
Interview process
Recruiter call Onsite Background check Offer
Interview formats
Behavioral Technical
I applied online on Tuesday, March 8th. They called me Thursday and I had my interview on Saturday. When I got there, they seated me at a table and offered me a drink. I only waited about 5 minutes. The manager was super friendly. I signed a paper to confirm my application was truthful. He had a list of questions on a clipboard and looked down a lot while writing down my answers. He asked a lot of questions like "describe a time when you did..." and "give me an example of...". He told me if I didn't hear back by Tuesday to give him a call. I called on Tuesday and my orientation is set for Friday!
Confirmed questions8 questions
- Can you tell me about yourself?
- What's your motivation for wanting to work at Panera?
- What is something that you find difficult to learn?
Panera Bread
Customer Service Associate
Entry Easy Neutral experience No offer 1 round
Interview process
Recruiter call Onsite Background check
Interview formats
Behavioral Technical
I applied and got a call a couple weeks later to schedule an interview. I arrived a bit early for my 10:30 interview. The cashier directed me to wait and went to get my interviewer. After about a 5-minute wait, she came back, sat down, and introduced herself again. The interview felt friendly, and despite my nerves, I felt comfortable. She asked about my availability and my experience volunteering as a cashier at my local hospital. She also asked general interview questions like why I want to work there. She inquired if I'd rather work as a cashier/customer service or a barista/server. I chose cashier due to my prior experience. She concluded by mentioning she had more interviews to conduct and would reach out if interested. It's been 11 days since then, and after I emailed 9 days ago, I still haven't heard back. I don't think I got the job and found it unprofessional that they didn't notify me when the position was filled.
Confirmed questions5 questions
- What makes you want to work here?
- What role did you play in a group project?
- How would your friends describe you?
Panera Bread
Customer Service Associate
Entry Easy Positive experience Accept offer 2 rounds
Interview process
Recruiter call Onsite Offer
Interview formats
Behavioral Other
I applied online and got a call for an interview after a few days. Then, a few days later, I went to the cafe for the interview. Someone friendly came over after about five minutes and we had a casual, 15-minute chat. He then asked if I could come back in a few hours for a second interview with his boss. I did the same thing for the second interview, waiting about 15 minutes for the boss to come. She was also very nice. The interview was short, and I was offered the job right away. It was a really positive experience.
Confirmed questions8 questions
- Can you tell me about your strengths?
- In what ways would your friends describe you?
- What is your motivation for wanting to work for Panera?
Panera Bread Customer Support Representative Interview Questions
Quoted word for word from Panera Bread interview reports.
“What items do you keep on top of your refrigerator?”
Read reports →“How would you handle a customer who is upset about an incorrect order?”
Read reports →“How would you deal with a coworker who isn't contributing their fair share?”
Read reports →“Can you confirm your eligibility to work in the US?”
Read reports →“Could you share an example of a time you received excellent customer service?”
Read report →“Do you prefer working as a cashier/customer service or as a barista/server?”
Read report →“What hours are you able to work on any given day of the week?”
Read report →“What are your long-term plans regarding staying in town and working here?”
Read report →“When faced with a problem, do you prefer to act quickly or tackle it methodically?”
Read report →Formats, difficulty and experience
Across all 48 Panera Bread interview reports.