PacificSource Customer Support Representative Interview Questions
& Process
Real candidates share what happened, how many rounds they had,
and how the experience turned out.
Based on 5 interview experiences · FREE TO READ
Candidate interview experiences
First-hand accounts from people who interviewed at PacificSource.
PacificSource
Customer Service Representative
Entry Easy Neutral experience Decline offer 3 rounds
Interview process
Recruiter call Phone screen Phone screen
Interview formats
Behavioral Other
The hiring process felt incredibly drawn out. The HR department seemed disorganized and really swamped. The initial phone screen wasn't very effective because it felt like they weren't sharing notes, so each conversation was like starting from scratch.
Confirmed questions3 questions
- Can you share an example of a time you used the STAR method to describe a customer interaction?
- How would you use the STAR method to explain a situation with a customer?
- Please describe a challenging customer experience using the STAR method.
PacificSource
Customer Service Representative
Entry Easy Negative experience No offer 4 rounds
Interview process
Recruiter call Take home Phone screen Group
Interview formats
Behavioral Other
I applied for the job via a hiring agency. They had me come in for an in-person interview and gave me some tests. After I passed, they sent me to the company. PacificSource then contacted me for a Zoom interview. The interviewers were the receptionist and some other non-HR staff. They asked me a bunch of weird and irrelevant questions for about 30 minutes. I didn't hear back, but they kept posting the job for three months. I guess they couldn't find the right person and had to look themselves. It makes me wonder what they're even looking for. Honestly, I wasn't too upset about not getting it, considering their terrible online reviews.
Confirmed questions1 question
- Do you have your own reliable transportation?
PacificSource
Customer Service Representative
Entry Average Positive experience Accept offer 2 rounds
Interview process
Recruiter call Background check
Interview formats
Behavioral
I had an interview with two women where they asked target-style questions based on their list of competencies. I was asked for examples from my past work related to trust, loyalty, improvement, empathy, adaptability, and customer service. The interview took about 30 minutes. The next morning, they called and emailed to say they wanted to move forward to the criminal background check.
Confirmed questions1 question
- Can you share a past work experience where you had to be adaptable to succeed in your role?
PacificSource Customer Support Representative Interview Questions
Quoted word for word from PacificSource interview reports.
“Was I able to handle calls with a lot of background noise?”
Read reports →“Do you have your own reliable transportation?”
Read reports →“How would you use the STAR method to explain a situation with a customer?”
Read reports →“Can you share an example of a time you used the STAR method to describe a customer interaction?”
Read reports →“Can you share a time you had to adapt to a change? Use the STAR method (Situation, Task, Action, Result) to explain.”
Read report →“Can you share a past work experience where you had to be adaptable to succeed in your role?”
Read report →Formats, difficulty and experience
Across all 5 PacificSource interview reports.