Origin Energy Energy Specialist Interview Questions
& Process
Real candidates share what happened, how many rounds they had,
and how the experience turned out.
Based on 5 interview experiences · FREE TO READ
Candidate interview experiences
First-hand accounts from people who interviewed at Origin Energy.
Origin Energy
Energy Specialist
Mid Average Neutral experience No offer 2 rounds
Interview process
Recruiter call Onsite
Interview formats
Behavioral
It started with a recruiter chat, then there was one online interview with some managers. They asked a lot of questions about customer service and used scenarios or examples. You'll need to prepare a lot because they expect you to really know the job.
Confirmed questions1 question
- Can you tell me about a time you got feedback and what you did about it?
Origin Energy
Energy Specialist
Entry Average Positive experience Accept offer 2 rounds
Interview process
Recruiter call Phone screen Technical screen Offer
Interview formats
Behavioral Technical
I applied online and shortly after got a call from a pleasant lady. I didn't realize it was an interview at first, as I was out and about, so it was a very relaxed phone interview with a few questions. It was quite chill, and then she referred me for a second interview via Zoom. This time, I met two nice people, and it was very casual. It was a 'behavioural interview,' which I had to look up. I was quite nervous for this one and did some research beforehand, preparing examples of how I've gone above and beyond for customer service. There were about 10 questions, lasting around 45-50 minutes, and I also got to ask some questions. My recruitment manager called soon after to offer me the job. My advice is to do your homework, don't stress, and be confident.
Confirmed questions3 questions
- Using the STAR approach, tell me about yourself, your skills, and your experience.
- Can you provide an example of a time you went above and beyond to deliver excellent customer service?
- Describe a situation where you realized you made a mistake and explain what you learned from it.
Origin Energy
Energy Specialist
Entry Average Neutral experience Accept offer 1 round
Interview process
Recruiter call Technical screen Panel Background check Offer
Interview formats
Behavioral Technical
had just 1xvirtual interview with two supervisors. Both were fairly friendly, however the questions and the prompts for more specific answers was a bit over the top for the role it was - i think one of the TLs that interviewed took their job a little too seriously. I'm happy they didn't check my references, because there seems to be a good chance i won't pass probation - mostly based on the fact they recruit every two weeks [wtf???], which is concerning. However, it does pay well, so as long as i can secure work for the short term, it'll do. (I really hope i don't get that supervisor)
Confirmed questions1 question
- Tell me about a challenging customer service call you handled.
Origin Energy Energy Specialist Interview Questions
Quoted word for word from Origin Energy interview reports.
“Describe a situation where you realized you made a mistake and explain what you learned from it.”
Read reports →“Can you provide an example of a time you went above and beyond to deliver excellent customer service?”
Read reports →“Tell me about a challenging customer service call you handled.”
Read reports →“Can you tell me about a time you got feedback and what you did about it?”
Read reports →“Can you describe a time you had to deal with a difficult customer?”
Read report →“Can you tell me about a situation where you had to resolve a conflict?”
Read report →Formats, difficulty and experience
Across all 5 Origin Energy interview reports.