Optus Sales Associate Interview Questions
& Process
Real candidates share what happened, how many rounds they had,
and how the experience turned out.
Based on 24 interview experiences · FREE TO READ
Candidate interview experiences
First-hand accounts from people who interviewed at Optus.
Optus
Sales Associate
Entry Easy Negative experience No offer 1 round
Interview process
Recruiter call Technical screen
Interview formats
Behavioral Other
I had this interview at Optus Hirevue Video Interview. It was like, 5 random questions, and you get 2 tries for each, with a 1 minute max limit per question, and 30 seconds to prep. They give you 1 practice run before the real recorded answers. After it was done, they gave some insights, which made me think it's all AI.
Confirmed questions2 questions
- How would you resolve a disagreement with a teammate? Can you share a past experience where you managed conflict?
- Tell me about a time you dealt with a conflict with someone on your team.
Optus
Sales Associate
Entry Difficult Neutral experience Decline offer 2 rounds
Interview process
Recruiter call Take home Background check
Interview formats
Behavioral Presentation
I put in my application on the Singtel Careers site. They got back to me about 3 weeks to a month after applying. I was starting to think they weren't gonna move forward with an interview, but then they asked me to submit a video interview within 5 days. The video interview was pretty intense since you only get one shot to record yourself and you don't have much time to prep. Quick tip: keep a notebook handy with common interview questions to glance at during prep time, and also a notepad for bullet points if a question comes up that you haven't thought about. There were about 7 questions in the digital interview, and it took around 20 minutes. It's been 3 weeks since I sent in the video interview and I'm still waiting to hear back. Apparently, I've been shortlisted to the hiring manager since August according to Singtel, so they likely haven't checked out my video yet.
Confirmed questions3 questions
- Can you share an instance where you displayed outstanding sales abilities?
- Could you introduce yourself and explain what sets you apart from other applicants?
- How would you navigate a challenging scenario?
Optus
Sales Associate
Entry Average Positive experience Accept offer 2 rounds
Interview process
Recruiter call Phone screen
Interview formats
Behavioral Technical
This interview process is very straightforward. A standard resume is sufficient. You'll get a call to schedule an interview. During the interview, you'll need to explain why you're a good fit for the role. It's crucial to emphasize your experience, but if you lack experience, keep your answers concise and clear. Strong communication skills are essential, and being able to state your main point effectively will demonstrate your capability as a salesperson representing the Optus brand. It's not overly difficult.
Confirmed questions1 question
- How would you manage irate customers who are upset with the store/staff/company, threatening to depart, or even threatening physical harm to staff, due to dissatisfaction with Optus' warranty processing times or their procedures for refunds, contract terminations, or dealing with faulty products?
Optus Sales Associate Interview Questions
Quoted word for word from Optus interview reports.
“Can you sell me a phone?”
Read reports →“What is your long-term vision with Optus?”
Read reports →“What products and services do we offer?”
Read reports →“Could you sell me an iPhone and convince me to buy more items?”
Read reports →“Could you roleplay selling an item as an Optus employee?”
Read report →“How would you manage irate customers who are upset with the store/staff/company, threatening to depart, or even threatening physical harm to staff, due to dissatisfaction with Optus' warranty processing times or their procedures for refunds, contract terminations, or dealing with faulty products?”
Read report →“What makes you want to join Optus?”
Read report →“How would you manage a situation with an upset customer?”
Read report →“Tell me about a time you dealt with a conflict with someone on your team.”
Read report →Formats, difficulty and experience
Across all 24 Optus interview reports.