Optima Tax Relief Customer Support Representative Interview Questions
& Process
Real candidates share what happened, how many rounds they had,
and how the experience turned out.
Based on 8 interview experiences · FREE TO READ
Candidate interview experiences
First-hand accounts from people who interviewed at Optima Tax Relief.
Optima Tax Relief
Customer Service Representative
Entry Easy Positive experience Accept offer 4 rounds
Interview process
Recruiter call Phone screen Take home Onsite
Interview formats
Behavioral Technical Other
I applied for a job at Optima Tax Relief in November. The process was a bit slow because of the holidays. I applied for an outbound role, but they thought I'd be a better fit for a customer service representative (CSR) role, which I accepted. It was slow but worth it. First, there was a phone interview, then a one-on-one meeting, and a typing test. Different departments have different typing speed requirements. I felt welcomed during the interviews. My recruiter, Sogal, kept in touch and helped me prepare by suggesting I practice my typing and forwarding my resume to hiring managers. When the outbound team didn't have an opening, Sogal didn't give up on me and found a role that suited me. This shows the company cares about its employees and wants them to succeed. Thanks, Optima Tax Relief, for the opportunity in 2019 and for Sogal!
Confirmed questions1 question
- What makes you the best candidate for this position?
Optima Tax Relief
Customer Service Representative
Entry Easy Negative experience No offer 1 round
Interview process
Recruiter call Phone screen
Interview formats
Behavioral
I applied online and got a call from a woman who asked me a bunch of stuff, like what I was making at my last job, which I thought was rude. She didn't ask anything about my experience or why I wanted to work for Optima. I didn't know what would happen next. Then, a few days later, I got a generic email saying they were going with other people. It seemed like she didn't like my voice because my resume got their attention, but after talking to me, she decided my voice wasn't what they wanted.
Confirmed questions1 question
- Can you tell me about your previous job responsibilities?
Optima Tax Relief
Customer Service Representative
Entry Average Positive experience Accept offer 1 round
Interview process
Recruiter call
Interview formats
Behavioral
It was honestly one of the best interviews I’ve had in a while. I felt very welcomed and at ease throughout the entire conversation. The hiring managers were incredibly kind and professional, and they truly reflected the company’s culture in the way they communicated and engaged with me. The experience left a very positive impression
Confirmed questions5 questions
- Can you describe your past experience in a call center environment?
- What kinds of calls have you handled previously?
- What was the typical volume of calls you managed?
Optima Tax Relief Customer Support Representative Interview Questions
Quoted word for word from Optima Tax Relief interview reports.
“How do you balance handling challenging customers with meeting performance goals?”
Read reports →“What was the typical volume of calls you managed?”
Read reports →“How did you find out about our company?”
Read reports →“Tell me about a time you had to deal with a difficult customer while remaining professional.”
Read reports →“What makes you believe you'd be a great addition to the Optima Team?”
Read report →“What kinds of calls have you handled previously?”
Read report →“What makes you the best candidate for this position?”
Read report →“Can you tell me what you know about our company and this specific role?”
Read report →“Can you describe your past experience in a call center environment?”
Read report →Formats, difficulty and experience
Across all 8 Optima Tax Relief interview reports.