OOCL Customer Support Representative Interview Questions
& Process
Real candidates share what happened, how many rounds they had,
and how the experience turned out.
Based on 7 interview experiences · FREE TO READ
Candidate interview experiences
First-hand accounts from people who interviewed at OOCL.
OOCL
Customer Service Representative
Entry Average Negative experience No offer 2 rounds
Interview process
Recruiter call Background check Offer
Interview formats
Behavioral Other
The interview process was quite strange. The two managers were really snobby and rude. Even though I met all the qualifications, they acted like it was odd that I had only worked at my last job for almost 4 years, as they tend to prefer people with about 10 years of experience in the same role. To make matters worse, I know an employee there, and apparently, they were talking negatively about what I wore to the interview, saying I didn't dress well, which they claimed was why I wasn't hired, even though I dressed very modestly and professionally. The HR person later contacted me to offer to keep my application for another position, but at that point, I was so put off by the two managers that I was done with the company.
Confirmed questions1 question
- Could you explain why you haven't stayed at your previous jobs for longer than 10 years?
OOCL
Customer Service Representative
Entry Easy Positive experience Decline offer 1 round
Interview process
Recruiter call
Interview formats
Behavioral
The interview went well using Google Meet since I couldn't make it in person. They asked about my experience with the job scope, the company culture, what my expectations are, and my future plans. They also asked if I was okay with being hired right away.
Confirmed questions1 question
- Can you start immediately this week?
OOCL
Customer Service Representative
Entry Average Neutral experience No offer 1 round
Interview process
Recruiter call
Interview formats
Behavioral
The interview I had was about 45 minutes long. It was a pretty chill experience, and the people interviewing me were really nice and not scary at all. They were super approachable, so don't hesitate to ask them anything you need to know. Honestly, just really kind folks.
Confirmed questions3 questions
- Can you introduce yourself?
- Tell me about your educational background.
- Could you share some details about your family background and hobbies?
OOCL Customer Support Representative Interview Questions
Quoted word for word from OOCL interview reports.
“Can you tell me what you know about OOCL?”
Read reports →“Can you start immediately this week?”
Read reports →“What's your approach to dealing with a customer who's upset?”
Read reports →“Could you share some details about your family background and hobbies?”
Read reports →“Can you introduce yourself?”
Read report →“Could you explain why you haven't stayed at your previous jobs for longer than 10 years?”
Read report →“Tell me about your general thoughts.”
Read report →“Tell me about your educational background.”
Read report →“Can you share your background and why you're interested in this role?”
Read report →Formats, difficulty and experience
Across all 7 OOCL interview reports.