Onfido Customer Success Manager Interview Questions
& Process
Real candidates share what happened, how many rounds they had,
and how the experience turned out.
Based on 7 interview experiences · FREE TO READ
Candidate interview experiences
First-hand accounts from people who interviewed at Onfido.
Onfido
Customer Success Manager
Mid Difficult Positive experience Accept offer 6 rounds
Interview process
Recruiter call Technical screen Phone screen Onsite Panel Group
Interview formats
Behavioral Technical
It was a smooth process, they got back to me fast and the interviewers were really considerate. They asked about my experience and also my technical skills (like data, basic SaaS setup, API vs SDK, and language ability). There were quite a few rounds, 6 in total, starting with HR.
Confirmed questions2 questions
- Can you detail your previous responsibilities as a CSM?
- Tell me about a time you had to "unsell" a product or cross-sell something.
Onfido
Customer Success Manager
Mid Average Neutral experience No offer 1 round
Interview process
Recruiter call
Interview formats
Behavioral
I applied for this job on LinkedIn. The first interview was a 40-minute phone call with HR based in the London office. We went through my resume and my previous work history. Then, HR explained the responsibilities of the role and what they were looking for in a candidate.
Confirmed questions1 question
- Can you tell me about yourself and your previous experiences?
Onfido
Customer Success Manager
Senior Average Positive experience Accept offer 6 rounds
Interview process
Recruiter call Phone screen Take home Presentation Group Onsite
Interview formats
Behavioral Technical Presentation Group
So the interview process began with a 30-minute recruiter call, which was basically a screening. Then I had a 1-hour meeting with the hiring manager, who's in charge of global customer success. After that, I interviewed with the Director of the solution engineering team. This was followed by an assignment that involved data analysis and a presentation I had to give to a panel. There was also a role play with a bunch of situational questions. Lastly, I had a final interview with a hiring manager from a different region.
Confirmed questions8 questions
- What's prompting your job search?
- What attracts you to Entrust and this specific role?
- Tell me about a time you handled a conflict. How did you approach it?
Onfido Customer Success Manager Interview Questions
Quoted word for word from Onfido interview reports.
“How do you measure your customers?”
Read reports →“Can you share your biggest accomplishment that isn't academic?”
Read reports →“Tell me about a time you had to "unsell" a product or cross-sell something.”
Read reports →“Describe a scenario where you had to balance competing customer priorities, deciding between delivering quickly or ensuring high quality.”
Read reports →“What's prompting your job search?”
Read report →“What attracts you to Entrust and this specific role?”
Read report →“How have you worked within a team of solution engineers and account executives?”
Read report →“Can you outline your customer success planning experience and provide an example of how you've guided a customer to success, including how you monitored progress?”
Read report →“Can you detail your previous responsibilities as a CSM?”
Read report →Formats, difficulty and experience
Across all 7 Onfido interview reports.