OneAdvanced It Support Engineer Interview Questions
& Process
Real candidates share what happened, how many rounds they had,
and how the experience turned out.
Based on 11 interview experiences · FREE TO READ
Candidate interview experiences
First-hand accounts from people who interviewed at OneAdvanced.
OneAdvanced
Service Desk Analyst
Entry Easy Negative experience No offer 1 round
Interview process
Recruiter call
Interview formats
Other
The interview experience was alright. I didn't have to strain myself too much to engage with your website in that peculiar way they set it up. I think Glassdoor needs to find a better way to make money.
Confirmed questions0 questions
No confirmed questions were included in this interview report.
OneAdvanced
IT Support
Entry Easy Positive experience No offer 4 rounds
Interview process
Recruiter call Take home Group Presentation Background check
Interview formats
Behavioral Group Case Other
Applied online, then got an email from advanced with links to two online tests/surveys. One was a survey on behavior, the second an IQ test with numerical and language skills (simple questions). After the online test, a quick phone call asked personal background questions and invited me to the assessment centre. No technical questions so far. On the assessment centre day, I met other candidates, 2 managers + 1 HR. Started with more company info, then group activities (easy and relaxing). Then a role-play scenario acting as the job role with a manager as the customer, solving a realistic problem through a phone call and email reply. Finally, had to do the online test again. Basically no technical questions, a relax day. They don't tell you if you failed; no contact means rejection. A possible 1:1 interview after the day's activities; if it didn't happen, likely rejected.
Confirmed questions1 question
- What makes you a good fit for this position?
OneAdvanced
Service Desk Analyst
Entry Average Positive experience Decline offer 6 rounds
Interview process
Recruiter call Technical screen Phone screen Recruiter call Group Presentation Onsite
Interview formats
Behavioral Technical Coding Presentation Group
Advanced Recruitment reached out after seeing my CV on Reed. We chatted about my current job and background. Then I had to do some online tests, both cognitive and personality. After that, there was a phone call to go over how I did and they invited me to their offices to retake the test. I had an interview with a recruitment advisor at their head offices which felt more like a casual chat. I did the tests again. Finally, I was invited to a group assessment day. It involved a customer service role play, a logic and aptitude activity, and writing a report on how I'd handle a customer complaint. The day concluded with an interview with one of their Help Desk Managers.
Confirmed questions3 questions
- If a customer calls about a computer not powering on, what initial questions would you ask?
- Can you share your experiences in handling customer complaints?
- Have you implemented any changes in your previous roles, and if so, what were they?
OneAdvanced It Support Engineer Interview Questions
Quoted word for word from OneAdvanced interview reports.
“If a customer calls about a computer not powering on, what initial questions would you ask?”
Read reports →“Were there also English related questions?”
Read reports →“Were there math problems that you had to analyze and then answer from multiple choice or input an answer?”
Read reports →“Can you tell me about your greatest accomplishment?”
Read reports →“Can you share your experiences in handling customer complaints?”
Read report →“What was your motivation for applying?”
Read report →“What makes you a suitable candidate for this position?”
Read report →“What makes you a good fit for this position?”
Read report →“Have you implemented any changes in your previous roles, and if so, what were they?”
Read report →Formats, difficulty and experience
Across all 11 OneAdvanced interview reports.