ON24, Inc. Customer Success Manager Interview Questions
& Process
Real candidates share what happened, how many rounds they had,
and how the experience turned out.
Based on 6 interview experiences · FREE TO READ
Candidate interview experiences
First-hand accounts from people who interviewed at ON24, Inc..
ON24, Inc.
Customer Success Manager
Senior Average Neutral experience No offer 3 rounds
Interview process
Recruiter call Phone screen Onsite Background check Offer
Interview formats
Behavioral Technical
The interview process was not what I expected and felt less professional than other tech companies I've interviewed with. I thought it would be more structured and polished given the industry reputation, but it was a bit disorganized and inconsistent, which made the experience worse.
Confirmed questions1 question
- Tell me about a time you dealt with a challenging customer.
ON24, Inc.
Customer Success Manager
Mid Average Negative experience No offer 5 rounds
Interview process
Recruiter call Phone screen Technical screen Onsite
Interview formats
Behavioral Technical
I applied online and got contacted by a recruiter a few days later to schedule the screen. After passing the screen, I interviewed with multiple managers within the CS org. The interviews were a mix of behavioral questions, questions about my knowledge of ON24, and questions about my background. Overall, the people were great and friendly, but the process was lengthy. I spoke with 5 different managers, each for 30 minutes, over the course of 6-7 weeks. I didn't get the role, and I'm confused why it took so long. I was told I wasn't experienced enough, which I find hard to believe, and even if true, it took them 7 weeks to figure that out.
Confirmed questions1 question
- Standard questions were asked.
ON24, Inc.
Customer Success Manager
Mid Average Positive experience No offer 2 rounds
Interview process
Recruiter call Phone screen
Interview formats
Behavioral
It was all phone calls. Started with HR, then VP and Director. The questions were all normal ones to expect, nothing surprising. The salary range seemed low for a CSM and there was no commission just a small annual bonus.
Confirmed questions2 questions
- Can you tell me about a challenging customer situation and how you handled it?
- Share an instance where you went above and beyond to satisfy a customer.
ON24, Inc. Customer Success Manager Interview Questions
Quoted word for word from ON24, Inc. interview reports.
“Share an instance where you went above and beyond to satisfy a customer.”
Read reports →“How would you handle a situation where a customer is unhappy with something?”
Read reports →“Could you give some specific instances where you successfully improved customer success outcomes?”
Read reports →“Tell me about a time you dealt with a challenging customer.”
Read reports →“Can you share details about your prior experience as a Customer Success Manager?”
Read report →“Can you tell me about a challenging customer situation and how you handled it?”
Read report →Formats, difficulty and experience
Across all 6 ON24, Inc. interview reports.