Ollie Customer Support Associate Interview Questions
& Process
Real candidates share what happened, how many rounds they had,
and how the experience turned out.
Based on 6 interview experiences · FREE TO READ
Candidate interview experiences
First-hand accounts from people who interviewed at Ollie.
Ollie
Customer Experience Associate
Entry Average Positive experience Accept offer 3 rounds
Interview process
Recruiter call Onsite Group
Interview formats
Behavioral Group
The interview process was split into 3 tiers: Initial conversation with HR, 1.5 hour interview with direct managers, and a soft-skills assessment. The process went fairly quickly and I felt well informed throughout its entirety.
Confirmed questions1 question
- Can you share an instance where you turned a frustrated customer's experience into a positive one?
Ollie
Customer Experience Associate
Entry Average Negative experience No offer 1 round
Interview process
Recruiter call
Interview formats
Behavioral
I had a 15-minute phone screen with a service team member. He seemed bored and annoyed, and the interview felt very scripted with no follow-up questions. He just responded with "That sounds good" and moved on. The questions were outdated and not really tied to the role. He said they'd get back to me within a week, but they never did, which I expected. He also wished me luck, hinting I didn't get the job. I wouldn't have accepted anyway because I don't think I'd fit with a team that has bland, unfriendly personalities. He tried to seem social and interested, but it was really obvious he wasn't.
Confirmed questions2 questions
- What value would you bring to this company?
- What non-work related hobbies do you have that could be beneficial to the company?
Ollie
Customer Experience Associate
Entry Average Positive experience Accept offer 3 rounds
Interview process
Recruiter call Take home Onsite Offer
Interview formats
Behavioral Case Presentation
The hiring process was super fast! I sent my resume and got an interview the same day. First, I had a call with the hiring manager, which I booked on Calendly. Then, I did a case study after the interview. Once they looked at my case study, I came in for an Immersion Day, which was awesome. The office and location are amazing (close to food, trains, and Madison Square Park!). I met everyone on the Customer Experience team, other staff, and even the CEO. Since I don't have much Customer Experience experience, it was great to shadow someone. I'm not sure why someone else didn't like the Immersion Day; Ollie is small, so fitting into the team and culture is key. The manager was upfront about the timeline and benefits the whole time. All my questions got answered. Oh, and I met lots of friendly dogs who are being fostered!
Confirmed questions2 questions
- What motivates you to join Ollie?
- What makes you want to pursue this Customer Experience Associate role?
Ollie Customer Support Associate Interview Questions
Quoted word for word from Ollie interview reports.
“If financial concerns were out of the picture, what job would you find most appealing?”
Read reports →“How would you manage a high volume of phone calls?”
Read reports →“Can you share an instance where you turned a frustrated customer's experience into a positive one?”
Read reports →“What non-work related hobbies do you have that could be beneficial to the company?”
Read reports →“What value would you bring to this company?”
Read report →“What makes you want to pursue this Customer Experience Associate role?”
Read report →Formats, difficulty and experience
Across all 6 Ollie interview reports.